Help Desk Analyst Jobs in Pleasant Prairie, WI

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 21 Jobs

Desktop Support

  • Kenosha, WI (7 miles from Pleasant Prairie, WI)
  • 5 hours ago
  • Kenosha, WI (7 miles from Pleasant Prairie, WI)
  • 5 hours ago

Desktop Support Description: Primary Responsibilities: Provide IT support through various channels including phone, email, chat, in-person, and remote control. Utilize experience with Windows 10,...

Help Desk Support Technician

  • Kenosha, WI (7 miles from Pleasant Prairie, WI)
  • 11 hours ago
  • Kenosha, WI (7 miles from Pleasant Prairie, WI)
  • 11 hours ago

About Us At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3 rd party logistics )...

Senior Technical Support Analyst

  • McHenry, IL (23 miles from Pleasant Prairie, WI)
  • 4 days ago
  • McHenry, IL (23 miles from Pleasant Prairie, WI)
  • 4 days ago

at Follett Software in McHenry, Illinois, United States Job Description Company Overview: Everything we do is for educators. We're partnering with them to advance a bold vision for education that...

Technical Support Specialist Tractors

  • Racine, WI (14 miles from Pleasant Prairie, WI)
  • 5 days ago
  • Racine, WI (14 miles from Pleasant Prairie, WI)
  • 5 days ago

JOB REQUIREMENTS: Technical Support Specialist - Tractors LocationUS-IA-Ames \| US-WI-Racine \| CA-SK-Saskatoon \| US-PA-New Holland ID2025-26656 Category Support Position Type Full-time Overview...

Computer Support Analyst

  • North Chicago, IL (14 miles from Pleasant Prairie, WI)
  • 5 days ago
  • North Chicago, IL (14 miles from Pleasant Prairie, WI)
  • 5 days ago

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology...

Computer Technician

  • Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
  • 6 days ago
  • Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
  • 6 days ago

Responsibilities As a Computer Technician you will provide site support and assist with lifecycle management of computers, imaging peripherals and mobile devices. You will work directly with end...

IT Service Desk Technician

  • Long Grove, IL (23 miles from Pleasant Prairie, WI)
  • 11 days ago
  • Long Grove, IL (23 miles from Pleasant Prairie, WI)
  • 11 days ago

Knowledge of Windows Operating Systems. Microsoft Office applications. SAP and RF scanning gun set-up and maintenance. Email systems, Exchange preferred. Phone Systems, AVAYA preferred....

Computer Technician

  • Kenosha, WI (7 miles from Pleasant Prairie, WI)
  • 11 days ago
  • Kenosha, WI (7 miles from Pleasant Prairie, WI)
  • 11 days ago

Hello! ABBTECH Professional Resources and our partner Dell, are looking for a Computer Technician for a project in Kenosha, WI. If you or someone you know is interested, please apply with your...

On-Site Computer Technician - Summer School

  • Waukegan, IL (11 miles from Pleasant Prairie, WI)
  • 15 days ago
  • Waukegan, IL (11 miles from Pleasant Prairie, WI)
  • 15 days ago

Position Type: Summer Projects/ Paraprofessional Date Posted: 2/25/2025 Location: TBD Closing Date: 03/21/2025    Who We Are: Waukegan Community Unit School District No. 60 serves nearly...

It Help Desk

  • Racine, WI (14 miles from Pleasant Prairie, WI)
  • 16 days ago
  • Racine, WI (14 miles from Pleasant Prairie, WI)
  • 16 days ago

Apply and keep current firmware and operating system updates on all deployed IT equipment. Routine inspection and cleaning of IT equipment....

PC Technician

  • Gurnee, IL (10 miles from Pleasant Prairie, WI)
  • 19 days ago
  • Gurnee, IL (10 miles from Pleasant Prairie, WI)
  • 19 days ago

We are looking for a PC Technician to join a client of ours in the northern suburbs. Top Skills' Details: Hands-on PC support experience Imaging experience Windows 10 troubleshooting...

Internship - Service Desk Technician Intern

  • Bannockburn, IL (24 miles from Pleasant Prairie, WI)
  • 23 days ago
  • Bannockburn, IL (24 miles from Pleasant Prairie, WI)
  • 23 days ago

at Stericycle, Inc. in Bannockburn, Illinois, United States Job Description Key Job Activities: Handles escalations and complex support issues and works to provide resolution. Documents...

FSO Technician/IT Desktop Support

  • Pleasant Prairie, WI
  • 23 days ago
  • Pleasant Prairie, WI
  • 23 days ago

FSO Technician Location: Pleasant Prairie, WI Mode : Contract Job Description: Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred), CCNA...

Technical Support Intern

  • Pleasant Prairie, WI
  • 27 days ago
  • Pleasant Prairie, WI
  • 27 days ago

Position Location: Pleasant Prairie, WI Manager: Technical Support Manager Role Level: Individual Contributor Manager Once Removed: Director of Delivery Service Support Purpose of Role The...

Technical Sales Support Engineer

  • Kenosha, WI (7 miles from Pleasant Prairie, WI)
  • 30+ days ago
  • Kenosha, WI (7 miles from Pleasant Prairie, WI)
  • 30+ days ago

JOB REQUIREMENTS: At Alfa Laval, we always go that extra mile toovercome the toughest challenges. Our driving force is to acceleratesuccess for our customers, people and planet. You can only...

Demographic Data for Pleasant Prairie, WI

Moving to Pleasant Prairie, WI? Find some basic demographic data about Pleasant Prairie, WI below.


Local
National
17,559
424
Medium/Sm

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

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Salary for Help Desk Analyst Jobs in Pleasant Prairie, WI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.



Highest Education Level

Help Desk Analysts in Pleasant Prairie, WI offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Pleasant Prairie, WI
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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