Help Desk Analyst Jobs in Pleasant Prairie, WI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 2 hours ago
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 2 hours ago
Desktop Support Description: Primary Responsibilities: Provide IT support through various channels including phone, email, chat, in-person, and remote control. Utilize experience with Windows 10,...
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 9 hours ago
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 9 hours ago
About Us At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3 rd party logistics )...
Senior Technical Support Analyst
- McHenry, IL (23 miles from Pleasant Prairie, WI)
- 4 days ago
- McHenry, IL (23 miles from Pleasant Prairie, WI)
- 4 days ago
at Follett Software in McHenry, Illinois, United States Job Description Company Overview: Everything we do is for educators. We're partnering with them to advance a bold vision for education that...
Technical Support Specialist Tractors
- Racine, WI (14 miles from Pleasant Prairie, WI)
- 5 days ago
- Racine, WI (14 miles from Pleasant Prairie, WI)
- 5 days ago
JOB REQUIREMENTS: Technical Support Specialist - Tractors LocationUS-IA-Ames \| US-WI-Racine \| CA-SK-Saskatoon \| US-PA-New Holland ID2025-26656 Category Support Position Type Full-time Overview...
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 5 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 5 days ago
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology...
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 6 days ago
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 6 days ago
Responsibilities As a Computer Technician you will provide site support and assist with lifecycle management of computers, imaging peripherals and mobile devices. You will work directly with end...
- Long Grove, IL (23 miles from Pleasant Prairie, WI)
- 11 days ago
- Long Grove, IL (23 miles from Pleasant Prairie, WI)
- 11 days ago
Knowledge of Windows Operating Systems. Microsoft Office applications. SAP and RF scanning gun set-up and maintenance. Email systems, Exchange preferred. Phone Systems, AVAYA preferred....
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 11 days ago
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 11 days ago
Hello! ABBTECH Professional Resources and our partner Dell, are looking for a Computer Technician for a project in Kenosha, WI. If you or someone you know is interested, please apply with your...
On-Site Computer Technician - Summer School
- Waukegan, IL (11 miles from Pleasant Prairie, WI)
- 15 days ago
- Waukegan, IL (11 miles from Pleasant Prairie, WI)
- 15 days ago
Position Type: Summer Projects/ Paraprofessional Date Posted: 2/25/2025 Location: TBD Closing Date: 03/21/2025 Who We Are: Waukegan Community Unit School District No. 60 serves nearly...
- Racine, WI (14 miles from Pleasant Prairie, WI)
- 16 days ago
- Racine, WI (14 miles from Pleasant Prairie, WI)
- 16 days ago
Apply and keep current firmware and operating system updates on all deployed IT equipment. Routine inspection and cleaning of IT equipment....
- Gurnee, IL (10 miles from Pleasant Prairie, WI)
- 19 days ago
- Gurnee, IL (10 miles from Pleasant Prairie, WI)
- 19 days ago
We are looking for a PC Technician to join a client of ours in the northern suburbs. Top Skills' Details: Hands-on PC support experience Imaging experience Windows 10 troubleshooting...
Internship - Service Desk Technician Intern
- Bannockburn, IL (24 miles from Pleasant Prairie, WI)
- 23 days ago
- Bannockburn, IL (24 miles from Pleasant Prairie, WI)
- 23 days ago
at Stericycle, Inc. in Bannockburn, Illinois, United States Job Description Key Job Activities: Handles escalations and complex support issues and works to provide resolution. Documents...
FSO Technician Location: Pleasant Prairie, WI Mode : Contract Job Description: Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred), CCNA...
Position Location: Pleasant Prairie, WI Manager: Technical Support Manager Role Level: Individual Contributor Manager Once Removed: Director of Delivery Service Support Purpose of Role The...
Technical Sales Support Engineer
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 30+ days ago
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 30+ days ago
JOB REQUIREMENTS: At Alfa Laval, we always go that extra mile toovercome the toughest challenges. Our driving force is to acceleratesuccess for our customers, people and planet. You can only...
Demographic Data for Pleasant Prairie, WI
Moving to Pleasant Prairie, WI? Find some basic demographic data about Pleasant Prairie, WI below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Pleasant Prairie, WI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pleasant Prairie, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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