Help Desk Analyst Jobs in Franklin, WI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Advanced Technical Support Specialist
- Milwaukee, WI (11 miles from Franklin, WI)
- 15 hours ago
- Milwaukee, WI (11 miles from Franklin, WI)
- 15 hours ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Intern - IT Desktop Support and Security
- Milwaukee, WI (11 miles from Franklin, WI)
- 1 day ago
- Milwaukee, WI (11 miles from Franklin, WI)
- 1 day ago
As an Intern - IT Desktop Support and Security your goal is to work in a role designed to support our commitment to maintaining excellent IT and Security practices. You will play a key role in...
Entry-Level IT Support Associate - Overnight (X)
- Milwaukee, WI (11 miles from Franklin, WI)
- 2 days ago
- Milwaukee, WI (11 miles from Franklin, WI)
- 2 days ago
Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,in our Franklin/Milwaukee, Wiconsin data...
- Brookfield, WI (12 miles from Franklin, WI)
- 3 days ago
- Brookfield, WI (12 miles from Franklin, WI)
- 3 days ago
D&T Help Desk Coordinator CBRE - 3.6 Brookfield, WI Job Details Full-time Estimated: $43.3K - $53.5K a year 1 day ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Software...
Intern - IT Desktop Support and Security
- Wauwatosa, WI (13 miles from Franklin, WI)
- 3 days ago
- Wauwatosa, WI (13 miles from Franklin, WI)
- 3 days ago
As an Intern - IT Desktop Support and Security your goal is to work in a role designed to support our commitment to maintaining excellent IT and Security practices. You will play a key role in...
HIM Application Support Analyst
- Milwaukee, WI (11 miles from Franklin, WI)
- 4 days ago
- Milwaukee, WI (11 miles from Franklin, WI)
- 4 days ago
Department: 10353 Revenue Cycle - Coding & HIM Optimization Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: 100% remote position Major...
Remote Work- Waukesha, WI (14 miles from Franklin, WI)
- 5 days ago
- Waukesha, WI (14 miles from Franklin, WI)
- 5 days ago
systems Asset management and using remote desktop connections to provide immediate support Use email, text and chat applications to give clients quick answers to simple IT issues* High school diploma...
Program Support Specialist - Group Purchasing Organizations (GPO)
- Waukesha, WI (14 miles from Franklin, WI)
- 8 days ago
- Waukesha, WI (14 miles from Franklin, WI)
- 8 days ago
Summary** GE Healthcare is seeking a Program Support Specialist who will support our Group Purchasing Organization (GPO) contracts. This role is focused on enabling the operational excellence...
TOC Support Engineer, Entry Support
- Brookfield, WI (12 miles from Franklin, WI)
- 10 days ago
- Brookfield, WI (12 miles from Franklin, WI)
- 10 days ago
Level/Function: Entry Support, Service Management Title: TOC Support Engineer, Entry Support About BetaNXT BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time...
- Milwaukee, WI (11 miles from Franklin, WI)
- 11 days ago
- Milwaukee, WI (11 miles from Franklin, WI)
- 11 days ago
Love where you work! Are you searching for a job where you look forward to each day's challenges and rewards? At Curative Care, you can be part of a team of excited individuals making a real...
- Milwaukee, WI (11 miles from Franklin, WI)
- 14 days ago
- Milwaukee, WI (11 miles from Franklin, WI)
- 14 days ago
Analyst, Financial Services About Our Firm: Granite Solutions Groupe provides financial services decision makers with people and solutions that deliver. Our clients count on us to deliver the...
- Waukesha, WI (14 miles from Franklin, WI)
- 17 days ago
- Waukesha, WI (14 miles from Franklin, WI)
- 17 days ago
Description: At Carroll University, we are committed to identifying and employing strategies to support our goal to be and remain a socially just organization. Rooted in the Presbyterian (U.S.A.)...
- Waukesha, WI (14 miles from Franklin, WI)
- 17 days ago
- Waukesha, WI (14 miles from Franklin, WI)
- 17 days ago
Summary A Region Support Engineer is expected to demonstrate both technical & functional leadership in their modality while keeping engaged with local business priorities. Serving as Consulting...
- Waukesha, WI (14 miles from Franklin, WI)
- 18 days ago
- Waukesha, WI (14 miles from Franklin, WI)
- 18 days ago
Minimum 6-10 years of IT experience. Experience of support end-user devices in an enterprise desktop environment. Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation...
Epic Orders/ClinDoc/ASAP Support Specialist
- Milwaukee, WI (11 miles from Franklin, WI)
- 19 days ago
- Milwaukee, WI (11 miles from Franklin, WI)
- 19 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
Demographic Data for Franklin, WI
Moving to Franklin, WI? Find some basic demographic data about Franklin, WI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Franklin, WI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Franklin, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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