Help Desk Analyst Jobs in Appleton, WI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- De Pere, WI (16 miles from Appleton, WI)
- 5 days ago
- De Pere, WI (16 miles from Appleton, WI)
- 5 days ago
Hands-on experience with SCCM and Microsoft Intune to image PCs and push software updates Familiarity with ticket management systems like SDP (Service Desk Plus) and Jira Ability to efficiently...
- Green Bay, WI (22 miles from Appleton, WI)
- 24 days ago
- Green Bay, WI (22 miles from Appleton, WI)
- 24 days ago
About Us: Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By...
IT Production Support Specialist 2 (CA-View )
- Oshkosh, WI (16 miles from Appleton, WI)
- 30+ days ago
- Oshkosh, WI (16 miles from Appleton, WI)
- 30+ days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
IT Helpdesk Specialist - De Pere, WI
- De Pere, WI (16 miles from Appleton, WI)
- 29 days ago
- De Pere, WI (16 miles from Appleton, WI)
- 29 days ago
Job Overview: We are looking for a proactive and customer-focused IT Helpdesk Specialist to join our growing IT support team. This role involves front-line technical support, resolving end-user...
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices....
I.T. Help Desk Associate (202567)
- Green Bay, WI (22 miles from Appleton, WI)
- 60+ days ago
- Green Bay, WI (22 miles from Appleton, WI)
- 60+ days ago
Responsibilities: You will be working with a team to handle the daily IT help desk support needs for the company for all internal employees nationwide....
Demographic Data for Appleton, WI
Moving to Appleton, WI? Find some basic demographic data about Appleton, WI below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Appleton, WI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Appleton, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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