Help Desk Analyst Jobs in South Charleston, WV

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-9 of 9 Jobs

Help Desk Analyst 1 - OSA - Management Information Services - Kanawha Co.

  • Charleston, WV (2 miles from South Charleston, WV)
  • 16 hours ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 16 hours ago

Nature of Work The Office of Management Information Services is seeking a knowledgeable and detail-oriented Held Desk Analyst to serve as a statewide contact for program content and functional use...

Help Desk Analyst 1 - OSA - Management Information Services - Kanawha Co.

  • Charleston, WV (4 miles from South Charleston, WV)
  • 2 days ago
  • Charleston, WV (4 miles from South Charleston, WV)
  • 2 days ago

The Office of Management Information Services is seeking a knowledgeable and detail-oriented Held Desk Analyst to serve as a statewide contact for program content and functional use of the...

IT Support Specialists

  • Charleston, WV (2 miles from South Charleston, WV)
  • 4 days ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 4 days ago

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and...

Lottery Technical Support Senior - Lottery Commission - Kanawha Co.

  • Charleston, WV (2 miles from South Charleston, WV)
  • 6 days ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 6 days ago

Security Management: Implementing and maintaining network security measures, including firewall configurations, VPN's, intrusion detection systems, and network access controls....

Lottery Video Technical Support Specialist 1 - Revenue - Lottery Commission - Harrison Co.

  • Charleston, WV (2 miles from South Charleston, WV)
  • 8 days ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 8 days ago

Nature of Work Under general supervision, at the full performance level, this position works in the WV Lottery Video Operations call center to provide technical support to external end users for...

Lottery Technical Support Senior - Lottery Commission - Kanawha Co.

  • Charleston, WV (4 miles from South Charleston, WV)
  • 9 days ago
  • Charleston, WV (4 miles from South Charleston, WV)
  • 9 days ago

Security Management: Implementing and maintaining network security measures, including firewall configurations, VPNs, intrusion detection systems, and network access controls....

Contingent Workforce Support Specialist

  • Charleston, WV (2 miles from South Charleston, WV)
  • 19 days ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 19 days ago

CAI Contingent Workforce Support Specialist in Charleston , West Virginia Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated...

EUC Support Engineer/ Desktop Support

  • South Charleston, WV
  • 26 days ago
  • South Charleston, WV
  • 26 days ago

PC Imaging on Azure or Hybrid supporting Application based printers O365 EUC Support Engineer-South Charleston Location: South Charleston City in West Virginia Manage and resolve IT support...

Senior Support Engineer II

  • Charleston, WV (2 miles from South Charleston, WV)
  • 26 days ago
  • Charleston, WV (2 miles from South Charleston, WV)
  • 26 days ago

EDB Senior Support Engineer II in Charleston , West Virginia A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for...

Remote Work

Demographic Data for South Charleston, WV

Moving to South Charleston, WV? Find some basic demographic data about South Charleston, WV below.

Local
National
20,092
612
Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in South Charleston, WV

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in South Charleston, WV offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in South Charleston, WV
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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