Help Desk Analyst Jobs in West Virginia
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Please note that this position requires in-person work at our Bridgeport, WV, office Definition of the position: At Citynet, we listen to our customers! We are looking to expand our award-winning...
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
System Operation and Integration: Demonstrate knowledge of currently implemented desktop operating systems. Demonstrate basic working knowledge of Microsoft Directory Services and user interface....
System Operation and Integration: Demonstrate knowledge of currently implemented desktop operating systems. Demonstrate basic working knowledge of Microsoft Directory Services and user interface....
Experience with desktop operating systems including Microsoft, and Mac OS X Extensive application support experience. Working knowledge of a range of diagnostic utilities....
Red River Systems Support Engineer II in Charleston , West Virginia Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional...
Knowledge of Windows 2000/XP/2003/2007/2010 operating systems and MS Office versions. Knowledge of Windows 2000/2003/2007/20210 Server and Domain configurations....
Eliassen Group Operations Support Engineer in Charleston , West Virginia Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote...
Remote WorkTechnical Support Representative End User Services
- Parkersburg, WV
- 11 days ago
- Parkersburg, WV
- 11 days ago
CTG is seeking to fill a Technical Support Representative End User Services role for our client in Barboursville, WV. Location: Barboursville, WV Duration: 7 months Duties: Provide first-level...
Lottery Technical Support - Revenue - Lottery Commission - Kanawha Co.
- Charleston, WV
- 11 days ago
- Charleston, WV
- 11 days ago
Assist with operating system troubleshooting. Handle application and software installation, updates, and repairs....
Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe...
Lottery Technical Support - Revenue - Lottery Commission - Kanawha Co.
- Charleston, WV
- 13 days ago
- Charleston, WV
- 13 days ago
Assist with operating system troubleshooting. Handle application and software installation, updates, and repairs. 2....
GPS - Cloud Services Support Engineer - Senior Associate
- Charleston, WV
- 13 days ago
- Charleston, WV
- 13 days ago
At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your...
GPS - Cloud Services Support Engineer - ONSITE - Supervising Associate
- Charleston, WV
- 13 days ago
- Charleston, WV
- 13 days ago
systems and air gapped patching of Windows and Linux systems Experience Implementation and administration of Web Apps, App Gateways, AKS Clusters, SQL Servers, Azure PaaS, Storage Accounts and Logic...
Job Purpose We are seeking a Third Party Vendor Support Specialist to provide direct support to third-party vendors, manage escalations, and ensure effective communication and issue resolution....
Demographic Data for West Virginia
Moving to West Virginia? Find some basic demographic data about West Virginia below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in West Virginia
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in West Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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