Help Desk Analyst Jobs in West Virginia
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Analyst 1 - OSA - Management Information Services - Kanawha Co.
- Charleston, WV
- 1 day ago
- Charleston, WV
- 1 day ago
The Office of Management Information Services is seeking a knowledgeable and detail-oriented Held Desk Analyst to serve as a statewide contact for program content and functional use of the...
Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and...
Lottery Technical Support Senior - Lottery Commission - Kanawha Co.
- Charleston, WV
- 6 days ago
- Charleston, WV
- 6 days ago
Security Management: Implementing and maintaining network security measures, including firewall configurations, VPN's, intrusion detection systems, and network access controls....
Installs and verifies correct operation of software packages, including operating systems and typical office programs. Provides training and technical assistance to end-users....
Lottery Video Technical Support Specialist 1 - Revenue - Lottery Commission - Harrison Co.
- Charleston, WV
- 7 days ago
- Charleston, WV
- 7 days ago
Nature of Work Under general supervision, at the full performance level, this position works in the WV Lottery Video Operations call center to provide technical support to external end users for...
We have a full-time need for a motivated and customer-focused Tier 1 Help Desk Support Technician to join our team....
Lottery Technical Support Senior - Lottery Commission - Kanawha Co.
- Charleston, WV
- 8 days ago
- Charleston, WV
- 8 days ago
Security Management: Implementing and maintaining network security measures, including firewall configurations, VPNs, intrusion detection systems, and network access controls....
Installs and verifies correct operation of software packages, including operating systems and typical office programs. Provides training and technical assistance to end-users....
Lottery Video Technical Support Specialist 1 - Revenue - Lottery Commission - Harrison Co.
- Harrison, WV
- 10 days ago
- Harrison, WV
- 10 days ago
Under general supervision, at the full performance level, this position works in the WV Lottery Video Operations call center to provide technical support to external end users for problems related...
Under the supervision of the Supervisor of Help Desk or authorized designee, provides front-line support to end-users by phone and email on the Marshall Health Networks information systems. This...
CAI Contingent Workforce Support Specialist in Charleston , West Virginia Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated...
EUC Support Engineer/ Desktop Support
- South Charleston, WV
- 25 days ago
- South Charleston, WV
- 25 days ago
PC Imaging on Azure or Hybrid supporting Application based printers O365 EUC Support Engineer-South Charleston Location: South Charleston City in West Virginia Manage and resolve IT support...
EDB Senior Support Engineer II in Charleston , West Virginia A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for...
Remote WorkInstalls and verifies correct operation of software packages, including operating systems and typical office programs. Provides training and technical assistance to end-users....
RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on...
Demographic Data for West Virginia
Moving to West Virginia? Find some basic demographic data about West Virginia below.
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Salary for Help Desk Analyst Jobs in West Virginia
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in West Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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