Help Desk Analyst Jobs in Tacoma, WA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Auburn, WA (9 miles from Tacoma, WA)
- 2 days ago
- Auburn, WA (9 miles from Tacoma, WA)
- 2 days ago
Please click here to review our Applicant Privacy Policy. HOW WE TAKE CARE OF YOU: For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off....
Support Engineer-AWS Builder Tools, Support Builder Tools (SupBT)
- Maple Valley, WA (22 miles from Tacoma, WA)
- 3 days ago
- Maple Valley, WA (22 miles from Tacoma, WA)
- 3 days ago
The ability to effectively use Linux operating system commands is essential for carrying out troubleshooting tasks....
Hardware Support Engineer, MSP CX
- Sumner, WA (10 miles from Tacoma, WA)
- 3 days ago
- Sumner, WA (10 miles from Tacoma, WA)
- 3 days ago
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit...
Cloud Support Engineer-Deployment (Japanese Fluency) , AWS Support Engineering
- Mercer Island, WA (23 miles from Tacoma, WA)
- 8 days ago
- Mercer Island, WA (23 miles from Tacoma, WA)
- 8 days ago
BASIC QUALIFICATIONS - Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience - 3+ years of network and operating system support experience and 3+ years of...
Cloud Support Engineer-BigData (Japanese Fluency) , AWS Support Engineering
- Kent, WA (13 miles from Tacoma, WA)
- 8 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 8 days ago
Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN...
Cloud Support Engineer-Storage and Content Delivery (Japanese Fluency) , AWS Support Engineering
- Mercer Island, WA (23 miles from Tacoma, WA)
- 8 days ago
- Mercer Island, WA (23 miles from Tacoma, WA)
- 8 days ago
Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN...
Jr Computer Technician/Desk-side Support
- Kent, WA (13 miles from Tacoma, WA)
- 9 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 9 days ago
Jr Computer Technician/Desk-Side Support Rate $18/hr Our client is looking for a Jr Deskside Support Technician. The Technician will work activities such as delivery, installation, moves and...
- Kent, WA (13 miles from Tacoma, WA)
- 9 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 9 days ago
Jr Computer Technician/Desk-Side Support Rate $17/hr. Our client is looking for a Jr Deskside Support Technician. The Technician will work activities such as delivery, installation, moves and...
IT Help Desk Support experience (application & hardware support) preferred. Technical Training & Certifications: HP Certifications preferred....
Hardware Support Engineer, MSP CX-Support
- Sumner, WA (10 miles from Tacoma, WA)
- 12 days ago
- Sumner, WA (10 miles from Tacoma, WA)
- 12 days ago
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and youll fit...
DIGIT is seeking a Desktop Support Technician to support onsite information technology needs for GSA users in the Regional Office Building. This position will work as part of a team to...
Firmware Development Support Engineer II
- Renton, WA (17 miles from Tacoma, WA)
- 19 days ago
- Renton, WA (17 miles from Tacoma, WA)
- 19 days ago
Firmware Development Support Engineer II is responsible for supporting all activities in the firmware department at Meteorcomm: Facilitate functional testing and operation of firmware products and...
Desktop Support Specialist SKGS
- Port Orchard, WA (21 miles from Tacoma, WA)
- 19 days ago
- Port Orchard, WA (21 miles from Tacoma, WA)
- 19 days ago
systems, hardware, and networking.Excellent verbal and written communication skills.Able to work in a team as well as independently.SKT, Inc. is an EEO/Veteran/Disabled employer.S&K Technologies, Inc...
Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation....
Jr Driver / Computer Technician/Desk-Side Support
- Kent, WA (13 miles from Tacoma, WA)
- 19 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 19 days ago
Jr Driver / Computer Technician/Desk-Side Support Rate $20/hr. Our client is looking for a Jr Deskside Support Technician. The Technician will work activities such as delivery, installation, moves...
Demographic Data for Tacoma, WA
Moving to Tacoma, WA? Find some basic demographic data about Tacoma, WA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Tacoma, WA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Tacoma, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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