Help Desk Analyst Jobs in Tacoma, WA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Kent, WA (13 miles from Tacoma, WA)
- 5 hours ago
- Kent, WA (13 miles from Tacoma, WA)
- 5 hours ago
Essential functions of the job Provide IT support relating to technical issues involving Microsoft's core business applications and operating systems Support of disaster recovery solutions Provide basic...
systems (2012 and higher) in bare metal and virtualized configurations....
Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including...
Tier I Technical Support Analyst-Temporary
- Auburn, WA (9 miles from Tacoma, WA)
- 5 days ago
- Auburn, WA (9 miles from Tacoma, WA)
- 5 days ago
Please click here to review our Applicant Privacy Policy. This is a Temporary position onsite at our Auburn office. Temporary positions are not eligible for benefits. SET THE COURSE The Temporary...
systems, including Microsoft and Linux, is desirableWorking knowledge of L2, L3 devicesExcellent customer service skillsOutstanding analytical and organizational abilitySelf-starter and a good team...
Oracle Database Support Engineer 3
- Kent, WA (13 miles from Tacoma, WA)
- 12 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 12 days ago
This posting is for a contract assignment and is not a full-time employment offer with Boeing. Candidates selected for roles will be employed as contract workers through a Boeing approved 3rd...
Full-time in Office Required*It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is...
End User Support Specialist II
- Puyallup, WA (6 miles from Tacoma, WA)
- 24 days ago
- Puyallup, WA (6 miles from Tacoma, WA)
- 24 days ago
desk support Follows standard procedures and guidelines Understands how assigned duties relate to others within the team and how the team integrates with related teams Impacts own team through the...
Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems....
Jr. Computer User Support Specialist
- Auburn, WA (9 miles from Tacoma, WA)
- 60+ days ago
- Auburn, WA (9 miles from Tacoma, WA)
- 60+ days ago
Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems....
Principal Technical Support Engineer Remote
- Renton, WA (17 miles from Tacoma, WA)
- 30+ days ago
- Renton, WA (17 miles from Tacoma, WA)
- 30+ days ago
systems, Office suite, and automated and unattended provisioning and configuration on these platforms; specifically, Windows 10, MAC OSX, and MS O365 Experience in supporting and managing MAC OSX in...
Remote WorkHardware Support Engineer, MSP CX
- Sumner, WA (10 miles from Tacoma, WA)
- 30+ days ago
- Sumner, WA (10 miles from Tacoma, WA)
- 30+ days ago
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit...
Jr Computer Technician/Desk-side Support
- Kent, WA (13 miles from Tacoma, WA)
- 45+ days ago
- Kent, WA (13 miles from Tacoma, WA)
- 45+ days ago
Jr Computer Technician/Desk-Side Support Rate $18/hr Our client is looking for a Jr Deskside Support Technician. The Technician will work activities such as delivery, installation, moves and...
- Kent, WA (13 miles from Tacoma, WA)
- 45+ days ago
- Kent, WA (13 miles from Tacoma, WA)
- 45+ days ago
Jr Computer Technician/Desk-Side Support Rate $17/hr. Our client is looking for a Jr Deskside Support Technician. The Technician will work activities such as delivery, installation, moves and...
DIGIT is seeking a Desktop Support Technician to support onsite information technology needs for GSA users in the Regional Office Building. This position will work as part of a team to...
Demographic Data for Tacoma, WA
Moving to Tacoma, WA? Find some basic demographic data about Tacoma, WA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Tacoma, WA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Tacoma, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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