Help Desk Analyst Jobs in Washington
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Seattle Public Utilities (SPU) is seeking an experienced Business Technical Support Specialist to provide comprehensive IT support services across all SPU locations. This position will partner...
Install and configure new systems, operating systems, and software. Conduct functional test plans and data collection. Work with temperature, pressure, and flow sensors....
Title: Support Engineer Location: 100% Remote (PST hours required) Duration: 11-month contract (long-term extensions possible) Compensation: $38/hr - $40/hr Work Requirements: US Citizen, GC...
Remote WorkResponsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at...
Who We Are HMC Architects is an employee-owned design firm with an inherent desire to make a difference in our communities. As a purpose-driven brand based on values, our mission to design for...
Position Description The Campus Support Specialist (CSS) is responsible for the daily operation of their location. The CSS handles the locations administrative and operational duties and assists...
Please click here to review our Applicant Privacy Policy. HOW WE TAKE CARE OF YOU: For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off....
This position is to support Microsoft and Client! Active Clearance required : TS/SCI w/ Full scope. There are currently multiple shifts (Day, swing, night) Serve as a part of the incident...
Support Engineer-AWS Builder Tools, Support Builder Tools (SupBT)
- North Bend, WA
- 2 days ago
- North Bend, WA
- 2 days ago
The ability to effectively use Linux operating system commands is essential for carrying out troubleshooting tasks....
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit...
Designs, documents, tests, creates, or modifies computer programs related to machine operating systems. Maintains hospital telephone system. Maintain software/hardware inventories....
Head Start - Early Childhood Education - Program Support Specialist
- Seattle, WA
- 3 days ago
- Seattle, WA
- 3 days ago
About BCT We solve complex social problems. BCT is a management consulting firm that tackles complex social problems through data analytics, equity-centered solutions and program management. We...
[Job#DP-0502Provide end-to-end assistance to customers to facilitate migration of their UiPath products from on-premises ("On-Prem") to the UiPath Automation Cloud. Lead installation, upgrade...
ABOUT US tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of...
Familiarity with Windows and Office Ecosystem: Proficient in using Windows operating systems, Microsoft Office suite, and related tools....
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Washington
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »