Help Desk Analyst Jobs in Spokane, WA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Representative
- Liberty Lake, WA (16 miles from Spokane, WA)
- 5 days ago
- Liberty Lake, WA (16 miles from Spokane, WA)
- 5 days ago
Who We Are OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing...
Experienced Required: Basic understanding of computer systems, networks, and software applications Familiarity with Windows operating systems Knowledge of basic troubleshooting techniques and tools...
Senior Technical Support Specialist - WUIT
- Medical Lake, WA (13 miles from Spokane, WA)
- 11 days ago
- Medical Lake, WA (13 miles from Spokane, WA)
- 11 days ago
Systems (OS), PC Hardware, Technical Knowledge, Working Independently Driver's License: A driver's license is not required for this position....
Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar, publicly traded car wash...
Technical Support Specialist I - WUSM ITSS
- Medical Lake, WA (13 miles from Spokane, WA)
- 20 days ago
- Medical Lake, WA (13 miles from Spokane, WA)
- 20 days ago
Desktop support provides technical support for computer operating systems, software, hardware and networking....
- Liberty Lake, WA (16 miles from Spokane, WA)
- 21 days ago
- Liberty Lake, WA (16 miles from Spokane, WA)
- 21 days ago
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.Customer...
. - Install and support a variety of PC operating systems. - Diagnose, resolve, and follow up on issues relating to various user concerns. - Use remote desktop software to provide remote support and...
Working knowledge of various PC software packages and operating systems required. Working knowledge of PC hardware components required....
Description & Requirements The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues. This position will identify, research, and resolve technical problems....
Peer Support Specialist - Forensic Projects for Assistance in Transition from Homelessness- FPATH
- Spokane, WA
- 45+ days ago
- Spokane, WA
- 45+ days ago
Description Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger...
Demographic Data for Spokane, WA
Moving to Spokane, WA? Find some basic demographic data about Spokane, WA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Spokane, WA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Spokane, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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