Help Desk Analyst Jobs in Richland, WA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Tri Cities, WA (9 miles from Richland, WA)
- 13 days ago
- Tri Cities, WA (9 miles from Richland, WA)
- 13 days ago
Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar, publicly traded car wash...
System Support Specialist I (Technical Writer) 03746 NWSOL
- Richland, WA
- 19 days ago
- Richland, WA
- 19 days ago
Location: Richland, Washington/Remote Title: System Support Specialist I Schedule (FT/PT): Regular Full Time Travel Required: No Clearance: Ability to Obtain North Wind Solutions is a Government...
System Support Specialist III (Technical Writer) 03745 NWSOL
- Richland, WA
- 19 days ago
- Richland, WA
- 19 days ago
Location: Richland, Washington/Remote Title: System Support Specialist III Schedule (FT/PT): Regular Full Time Travel Required: No Clearance: Ability to Obtain North Wind Solutions is a Government...
- Kennewick, WA (6 miles from Richland, WA)
- 27 days ago
- Kennewick, WA (6 miles from Richland, WA)
- 27 days ago
Tech II IT Support Tech Technical KENNEWICK, WA temp to hire Jun 21, 2024 A leading IT company that is leading technology in our industry in. Our client provides Managed Services to businesses in...
Location: Richland, Washington/Remote Title: System Support Specialist III Schedule (FT/PT): Regular Full Time Travel Required: No Clearance: Ability to Obtain North Wind Solutions is a Government...
Location: Richland, Washington/Remote Title: System Support Specialist I Schedule (FT/PT): Regular Full Time Travel Required: No Clearance: Ability to Obtain North Wind Solutions is a Government...
You will be assigned to work on one or more project teams to assist the engineering team members in the execution of their project work. The projects may involve the design of new and/or...
Location: Richland, Washington Type: Contract Job #8045 Overview: ACS Professional Staffing is looking for an employee to work on-site with our client. This Finance Technical Support Specialist...
Demographic Data for Richland, WA
Moving to Richland, WA? Find some basic demographic data about Richland, WA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Richland, WA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Richland, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »