Help Desk Analyst Jobs in Olympia, WA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Shelton, WA (22 miles from Olympia, WA)
- 15 hours ago
- Shelton, WA (22 miles from Olympia, WA)
- 15 hours ago
Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at...
Red River Systems Support Engineer II in Olympia , Washington Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe...
Eliassen Group Operations Support Engineer in Olympia , Washington Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote...
Remote WorkIT Customer Support Technician - Entry
- Olympia, WA (8 miles from Olympia, WA)
- 21 days ago
- Olympia, WA (8 miles from Olympia, WA)
- 21 days ago
Our Opportunity South Puget Sound Community College (SPSCC) seeks highly motivated and qualified candidates for the position of IT Customer Support Technician - Entry. The IT Customer Support...
GPS - Cloud Services Support Engineer - ONSITE - Supervising Associate
- Olympia, WA
- 30+ days ago
- Olympia, WA
- 30+ days ago
systems and air gapped patching of Windows and Linux systems Experience Implementation and administration of Web Apps, App Gateways, AKS Clusters, SQL Servers, Azure PaaS, Storage Accounts and Logic...
Working knowledge of general operating systems such as Windows, Unix, and Linux....
Remote WorkIT Support Technician 2 - Information Technology
- Olympia, WA (4 miles from Olympia, WA)
- 30+ days ago
- Olympia, WA (4 miles from Olympia, WA)
- 30+ days ago
Desired Qualifications: Demonstrated skill in the support and use of the following technologies/software: Microsoft Windows Operating Systems Microsoft O365 products Remote collaboration tools Providing...
- Lacey, WA (4 miles from Olympia, WA)
- 30+ days ago
- Lacey, WA (4 miles from Olympia, WA)
- 30+ days ago
Distribution Center Help Desk FASTENAL - Lacey, WA Posted: 2/7/2025 - Expires: 5/8/2025 Job ID: 285110927 Apply Now I have already applied Save Job Print Email Share Job Description Job...
GPS - On-Site Support Engineer - Supervising Associate
- Olympia, WA
- 30+ days ago
- Olympia, WA
- 30+ days ago
At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your...
systems, including system installation, configuration, and maintenance; Red Hat Certified Engineer (RHCE) qualification is a big plus Familiarity with technologies like Red Hat OpenShift Container...
Remote WorkDemonstrated proficiency installing, using and troubleshooting Microsoft Operating Systems and Office products....
Demographic Data for Olympia, WA
Moving to Olympia, WA? Find some basic demographic data about Olympia, WA below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Olympia, WA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Olympia, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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