Help Desk Analyst Jobs in Olympia, WA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
- Rochester, WA (18 miles from Olympia, WA)
- 3 days ago
- Rochester, WA (18 miles from Olympia, WA)
- 3 days ago
IT Help Desk Technician Regular Full-Time Team Member Rochester, WA, US Yesterday Requisition ID: 2308 Management reserves the right to change the essential duties of this position description...
Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Contingent Workforce Support Specialist ready to take us to the next level! If...
JBLM Technical Support Technician (TST) Manager 1
- Fort Lewis, WA (15 miles from Olympia, WA)
- 24 days ago
- Fort Lewis, WA (15 miles from Olympia, WA)
- 24 days ago
systems (2012 and higher) in bare metal and virtualized configurations....
Service Desk Technician - Bilingual Spanish/English (TIER 1)
- Tumwater, WA
- 28 days ago
- Tumwater, WA
- 28 days ago
. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices...
Senior Technical Support Engineer Cribl, Inc - Tumwater, WA Posted: 3/15/2025 - Expires: 6/13/2025 Job ID: 286647794 Apply Now I have already applied Save Job Print Email Share Job Description...
Technical Support Engineer Cribl, Inc - Olympia, WA Posted: 3/13/2025 - Expires: 6/12/2025 Job ID: 286584559 Apply Now I have already applied Save Job Print Email Share Job Description Cribl does...
Demonstrated proficiency installing, using and troubleshooting Microsoft Operating Systems and Office products....
Demographic Data for Olympia, WA
Moving to Olympia, WA? Find some basic demographic data about Olympia, WA below.
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Salary for Help Desk Analyst Jobs in Olympia, WA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Olympia, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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