Help Desk Analyst Jobs in Federal Way, WA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Business Technical Support Specialist (ITP C-BU)
- Seattle, WA (21 miles from Federal Way, WA)
- 9 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 9 hours ago
Seattle Public Utilities (SPU) is seeking an experienced Business Technical Support Specialist to provide comprehensive IT support services across all SPU locations. This position will partner...
- Seattle, WA (21 miles from Federal Way, WA)
- 13 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 13 hours ago
Title: Support Engineer Location: 100% Remote (PST hours required) Duration: 11-month contract (long-term extensions possible) Compensation: $38/hr - $40/hr Work Requirements: US Citizen, GC...
Remote Work- Seattle, WA (21 miles from Federal Way, WA)
- 18 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 18 hours ago
Who We Are HMC Architects is an employee-owned design firm with an inherent desire to make a difference in our communities. As a purpose-driven brand based on values, our mission to design for...
Please click here to review our Applicant Privacy Policy. HOW WE TAKE CARE OF YOU: For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off....
Support Engineer-AWS Builder Tools, Support Builder Tools (SupBT)
- Issaquah, WA (18 miles from Federal Way, WA)
- 3 days ago
- Issaquah, WA (18 miles from Federal Way, WA)
- 3 days ago
The ability to effectively use Linux operating system commands is essential for carrying out troubleshooting tasks....
Hardware Support Engineer, MSP CX
- Sumner, WA (7 miles from Federal Way, WA)
- 3 days ago
- Sumner, WA (7 miles from Federal Way, WA)
- 3 days ago
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit...
Head Start - Early Childhood Education - Program Support Specialist
- Seattle, WA (21 miles from Federal Way, WA)
- 3 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 3 days ago
About BCT We solve complex social problems. BCT is a management consulting firm that tackles complex social problems through data analytics, equity-centered solutions and program management. We...
Principal Product Support Engineer
- Bellevue, WA (21 miles from Federal Way, WA)
- 4 days ago
- Bellevue, WA (21 miles from Federal Way, WA)
- 4 days ago
[Job#DP-0502Provide end-to-end assistance to customers to facilitate migration of their UiPath products from on-premises ("On-Prem") to the UiPath Automation Cloud. Lead installation, upgrade...
- Seattle, WA (21 miles from Federal Way, WA)
- 4 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 4 days ago
ABOUT US tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of...
- Seattle, WA (21 miles from Federal Way, WA)
- 5 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 5 days ago
Familiarity with Windows and Office Ecosystem: Proficient in using Windows operating systems, Microsoft Office suite, and related tools....
- Seattle, WA (21 miles from Federal Way, WA)
- 7 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 7 days ago
Special Skill Requirements: (1) EIGRP; (2) OSPF; (3) TCP/IP; (4) VTP; (5) VLAN; (6) Ethernet; (7) Gigabit Ethernet; (8) SNMP; (9) Telnet; (10) SSH; (11) Cisco Prime; (12) Wireshark; and (13) Jarvis....
- Seattle, WA (21 miles from Federal Way, WA)
- 7 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 7 days ago
Knowledge and ability to understand and operate network functions, operating systems, and software applications such as the Microsoft 365 Office Suite, Windows, iOS and Active Directory....
Cloud Support Engineer-Deployment (Japanese Fluency) , AWS Support Engineering
- Mercer Island, WA (17 miles from Federal Way, WA)
- 8 days ago
- Mercer Island, WA (17 miles from Federal Way, WA)
- 8 days ago
BASIC QUALIFICATIONS - Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience - 3+ years of network and operating system support experience and 3+ years of...
Cloud Support Engineer-BigData (Japanese Fluency) , AWS Support Engineering
- Kent, WA (4 miles from Federal Way, WA)
- 8 days ago
- Kent, WA (4 miles from Federal Way, WA)
- 8 days ago
Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN...
Cloud Support Engineer-Storage and Content Delivery (Japanese Fluency) , AWS Support Engineering
- Mercer Island, WA (17 miles from Federal Way, WA)
- 8 days ago
- Mercer Island, WA (17 miles from Federal Way, WA)
- 8 days ago
Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN...
Demographic Data for Federal Way, WA
Moving to Federal Way, WA? Find some basic demographic data about Federal Way, WA below.
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Salary for Help Desk Analyst Jobs in Federal Way, WA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Federal Way, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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