Help Desk Analyst Jobs in Virginia Beach, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; ability to ascertain the criticality of incoming...
Network Support Engineer (L1, Site Lead)
- Virginia Beach, VA
- 14 hours ago
- Virginia Beach, VA
- 14 hours ago
Network Support Engineer (L1, Site Lead) Virginia Beach VA - USA 12 days ago Job Description: Maintains the computing environment by identifying network requirements, installing upgrades, and...
Help Desk Support: While performing the duties of this job, the employee is regularly required to sit at a desk and use fingers to operate a computer keyboard or calculator, reach with hands and arms...
Technical Support Specialist (MSST)
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 1 day ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 1 day ago
Technical Support Specialist (MSST) HII - 3.7 Norfolk, VA Job Details Full-time $81,973 - $110,000 a year 12 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition...
Technical Support Specialist (MSST) - 22519
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 1 day ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 1 day ago
Company: HII's Mission Technologies division Requisition Number: 22587 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $81,973.00 - $110,000.00...
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 2 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 2 days ago
Job Description Description SAIC is seeking a IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk,...
- Portsmouth, VA (21 miles from Virginia Beach, VA)
- 2 days ago
- Portsmouth, VA (21 miles from Virginia Beach, VA)
- 2 days ago
How Your Role Will Make an Impact: Support, troubleshoot, and remediate issues pertaining to current and future versions of desktop operating systems to include, but not limited to, Windows 10 operating...
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 3 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 3 days ago
Provides functional, procedural and technical guidance to the Comprehensive Services organization to resolve product & client issues by utilizing extensive product knowledge, problem solving...
National Support Specialist - Hospital Patient Monitoring
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 5 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 5 days ago
Philips National Support Specialist - Hospital Patient Monitoring in Norfolk , Virginia As a National Support Specialist, you will mentor Hospital Patient Monitoring (HPM) customer-facing...
Senior Systems Administrator - Help Desk
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 9 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 9 days ago
Help Desk: At least three (3) years' experience providing Help Desk support....
Senior Tactical Support Engineer Goldbelt Inc Yesterday Secret Unspecified Unspecified Virginia Beach, VA (ON-SITE/OFFICE) Overview Dedicated to serving those who defend the US and warfighters,...
IS Customer Support Specialist
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 11 days ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 11 days ago
Full-Time 500 Independence Pkwy Professional Nights 20.2600 Through 30.4100 GENERAL SUMMARY The Customer Support Specialist is responsible for providing exceptional first line customer support on...
Preferred Qualifications Recent work experience within a Technical Call Center/Support Center/Help Desk in a job role equivalent to Support Center Specialist, Help Desk Analyst, Service Desk Technician...
Client Support Specialist - Dec 2024 / May 2025 Grads
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 14 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 14 days ago
ADP is hiring a Client Support Specialist - Dec 2024 / May 2025 Grads. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join...
L1 Support for Service Desk and Helpdesk - PCL SUP 0020
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 14 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 14 days ago
Our client, is seeking a User Trainer (OnSite) M365 User Operations to join their team in Norfolk, VA. Job Title: L1 Support for Service Desk and Helpdesk Location: Norfolk, VA Contract on W2...
Demographic Data for Virginia Beach, VA
Moving to Virginia Beach, VA? Find some basic demographic data about Virginia Beach, VA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Virginia Beach, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Virginia Beach, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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