Help Desk Analyst Jobs in Richmond, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Mechanicsville, VA (15 miles from Richmond, VA)
- 5 hours ago
- Mechanicsville, VA (15 miles from Richmond, VA)
- 5 hours ago
Proficiency in Microsoft Office Suite and Windows operating systems. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills....
- North Chesterfield, VA (6 miles from Richmond, VA)
- 8 hours ago
- North Chesterfield, VA (6 miles from Richmond, VA)
- 8 hours ago
Job Title: Help Desk Support Analyst Location: Virginia State Police (Onsite 5 days per week) Interview Type: In-person interview required Work Eligibility: Candidate must physically reside within the...
- Colonial Heights, VA (21 miles from Richmond, VA)
- 8 hours ago
- Colonial Heights, VA (21 miles from Richmond, VA)
- 8 hours ago
Windows Operating systems. Clients: Windows XP, Windows 10. Servers: Windows 2008/2012/2016. Knowledge of Active Directory....
DataStaff is in need of a Technical Support Analyst for one of our direct clients in the Richmond, VA area for a long-term contract opportunity. *This position is onsite Responsibilities: Assist...
TECHNICAL SUPPORT ANALYST IN North Chesterfield, VA, USA! Date Posted: 03/10/2025 Hiring Organization: Rose International Position Number: 479407 Job Title: Technical Support Analyst Job Location:...
The Analyst will provide day-to-day support to ICMS end-users as well as playing an integral part in the support of troubleshooting issues, installing and configuring computer hardware operating systems...
Epic Certified Willow Inpatient Support Specialist
- Richmond, VA
- 17 hours ago
- Richmond, VA
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
Help Desk Networking Technical Support Analyst
- North Chesterfield, VA (6 miles from Richmond, VA)
- 20 hours ago
- North Chesterfield, VA (6 miles from Richmond, VA)
- 20 hours ago
Help Desk Networking Technical Support Analyst (Jobs in North Chesterfield, VA) Requirement id 152254 Job title Analyst Job location in North Chesterfield, VA Skills required Help Desk, Excellent...
- Chesterfield, VA (12 miles from Richmond, VA)
- 1 day ago
- Chesterfield, VA (12 miles from Richmond, VA)
- 1 day ago
Direct client Req: Need Sr Help desk Analyst VA, Hybrid PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM!...
- Richmond, VA
- 1 day ago
- Richmond, VA
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Required 3 Years Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software....
IT Support Analyst Our government client is looking for a IT Support Analyst on an onsite 9+ months renewable contract role in Chesterfield, VA Position - IT Support Analyst Job Description: The...
Technical Support Analyst ( Desktop Support) Technical Support Analyst ( Desktop Support) Richmond, VA (On-site Work) Long Term Need Locals to Richmond, VA Job Description Desktop Support Analyst...
- North Chesterfield, VA (6 miles from Richmond, VA)
- 2 days ago
- North Chesterfield, VA (6 miles from Richmond, VA)
- 2 days ago
Only qualified Technical Support Analyst candidates located in the North Chesterfield, VA area to be considered due to the position requiring an onsite presence*** Required Skills: Help desk...
- North Chesterfield, VA (6 miles from Richmond, VA)
- 2 days ago
- North Chesterfield, VA (6 miles from Richmond, VA)
- 2 days ago
Role: Technical Support Analyst 4 Location: Onsite - North Chesterfield, VA Duration: 6 Months Interview: Face2Face Only Description: Seeking a support analyst to assist agency personnel in their...
Demographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Richmond, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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