Help Desk Analyst Jobs in Newport News, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Sr Help Desk Specialist /Installer
- Yorktown, VA (13 miles from Newport News, VA)
- 18 hours ago
- Yorktown, VA (13 miles from Newport News, VA)
- 18 hours ago
Comprehensive knowledge of PC operating systems, as well as networking and mail standards and supervision of help desk employees. Experience in help desk management in a multi-server environment....
. * Computer Hardware -- Knowledge of NT networking technologies, Windows Server Operating Systems (2000, XP, Server 2000/2003, etc), personal computers, laptops, printers (laser, inkjet, or barcode...
Technical Support Specialist (MSST)
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
Technical Support Specialist (MSST) HII - 3.7 Norfolk, VA Job Details Full-time $81,973 - $110,000 a year 12 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition...
Technical Support Specialist (MSST) - 22519
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
Company: HII's Mission Technologies division Requisition Number: 22587 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $81,973.00 - $110,000.00...
- Norfolk, VA (17 miles from Newport News, VA)
- 2 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 2 days ago
Job Description Description SAIC is seeking a IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk,...
Overview: We are currently seeking a Help Desk Technician to join our team in Newport News, VA. Key Components of the role include but are not limited to: Communicate with clients via phone, email...
- Portsmouth, VA (17 miles from Newport News, VA)
- 2 days ago
- Portsmouth, VA (17 miles from Newport News, VA)
- 2 days ago
How Your Role Will Make an Impact: Support, troubleshoot, and remediate issues pertaining to current and future versions of desktop operating systems to include, but not limited to, Windows 10 operating...
- Norfolk, VA (17 miles from Newport News, VA)
- 3 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 3 days ago
Provides functional, procedural and technical guidance to the Comprehensive Services organization to resolve product & client issues by utilizing extensive product knowledge, problem solving...
- Hampton, VA (3 miles from Newport News, VA)
- 4 days ago
- Hampton, VA (3 miles from Newport News, VA)
- 4 days ago
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology...
National Support Specialist - Hospital Patient Monitoring
- Norfolk, VA (17 miles from Newport News, VA)
- 5 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 5 days ago
Philips National Support Specialist - Hospital Patient Monitoring in Norfolk , Virginia As a National Support Specialist, you will mentor Hospital Patient Monitoring (HPM) customer-facing...
Senior Systems Administrator - Help Desk
- Norfolk, VA (17 miles from Newport News, VA)
- 9 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 9 days ago
Help Desk: At least three (3) years' experience providing Help Desk support....
Tier 1 Network Monitor/ Helpdesk
- Hampton, VA (3 miles from Newport News, VA)
- 11 days ago
- Hampton, VA (3 miles from Newport News, VA)
- 11 days ago
Tier 1 Network Monitor/ Helpdesk Job#: 2065101 Job Description: EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race,...
- Hampton, VA (3 miles from Newport News, VA)
- 13 days ago
- Hampton, VA (3 miles from Newport News, VA)
- 13 days ago
Intermediate technical skill in the installation, configuration, and maintenance of Unix and Windows operating systems, server hardware components, advanced data storage solutions, network, and telecommunications...
Client Support Specialist - Dec 2024 / May 2025 Grads
- Norfolk, VA (17 miles from Newport News, VA)
- 14 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 14 days ago
ADP is hiring a Client Support Specialist - Dec 2024 / May 2025 Grads. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join...
L1 Support for Service Desk and Helpdesk - PCL SUP 0020
- Norfolk, VA (17 miles from Newport News, VA)
- 14 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 14 days ago
Our client, is seeking a User Trainer (OnSite) M365 User Operations to join their team in Norfolk, VA. Job Title: L1 Support for Service Desk and Helpdesk Location: Norfolk, VA Contract on W2...
Demographic Data for Newport News, VA
Moving to Newport News, VA? Find some basic demographic data about Newport News, VA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Newport News, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Newport News, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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