Help Desk Analyst Jobs in Manassas, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Operations Support Specialist- TS/SCI Eligibility- Arlington, VA
- Arlington, VA (22 miles from Manassas, VA)
- 2 days ago
- Arlington, VA (22 miles from Manassas, VA)
- 2 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Program...
NCIS Help Desk Analyst Tier II Night Shift 10pm - 6am Secret clearance
- Quantico, VA (14 miles from Manassas, VA)
- 6 days ago
- Quantico, VA (14 miles from Manassas, VA)
- 6 days ago
Desk Support, Ticketing Systems Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Help Desk Analyst...
Senior Enterprise IT Support Officer - Installer
- Herndon, VA (16 miles from Manassas, VA)
- 19 days ago
- Herndon, VA (16 miles from Manassas, VA)
- 19 days ago
Description Senior Enterprise IT Support Officer Installer Are you looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and...
F-35 Help Desk Specialist Secret clearance
- Arlington, VA (22 miles from Manassas, VA)
- 30+ days ago
- Arlington, VA (22 miles from Manassas, VA)
- 30+ days ago
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....
- Chantilly, VA (8 miles from Manassas, VA)
- 30+ days ago
- Chantilly, VA (8 miles from Manassas, VA)
- 30+ days ago
Provides phone and help-desk support for local and off-site users. Maintains current knowledge of relevant technology as assigned. Participates in special projects as required....
NCIS Help Desk Analyst Tier II Secret clearance
- Quantico, VA (14 miles from Manassas, VA)
- 45+ days ago
- Quantico, VA (14 miles from Manassas, VA)
- 45+ days ago
into opportunity as a Help Desk Analyst Tier II with GDIT....
NCIS Help Desk Analyst Tier I Secret clearance
- Quantico, VA (14 miles from Manassas, VA)
- 60+ days ago
- Quantico, VA (14 miles from Manassas, VA)
- 60+ days ago
into opportunity as a Help Desk Analyst Tier I with GDIT....
Sr Technical Support Representative
- Falls Church, VA (19 miles from Manassas, VA)
- 5 hours ago
- Falls Church, VA (19 miles from Manassas, VA)
- 5 hours ago
Its inspiring to work with a company where people truly BELIEVE in what theyre doing! When you become part of the Chapters Health Team, youll realize its more than a job. Its a mission. Were...
Cloud Infrastructure Support Engineer, Mid
- Fort Belvoir, VA (18 miles from Manassas, VA)
- 5 hours ago
- Fort Belvoir, VA (18 miles from Manassas, VA)
- 5 hours ago
scripting languages, including Bash, Ansible, or YAML Experience with Amazon Web Services ( AWS ) Experience with the Windows Operating System and Active Directory Secret clearance HS diploma or GED...
- Ashburn, VA (19 miles from Manassas, VA)
- 8 hours ago
- Ashburn, VA (19 miles from Manassas, VA)
- 8 hours ago
Tier 2 Help Desk Support Location: Ashburn VA, **This position REQUIRES onsite support in Ashburn, VA, 2 times a week** Why CMCI?...
Kronos Help Desk Support Technician
- Tysons Corner, VA (19 miles from Manassas, VA)
- 8 hours ago
- Tysons Corner, VA (19 miles from Manassas, VA)
- 8 hours ago
Previous Help Desk Support Tier 2 experience is essential. Ability to work First or Second shift as needed....
Remote WorkEpic Certified Willow Inpatient Support Specialist
- Arlington, VA (22 miles from Manassas, VA)
- 14 hours ago
- Arlington, VA (22 miles from Manassas, VA)
- 14 hours ago
Epic Certified Willow Inpatient Support Specialist Technology and Innovation | Technology Strategy Same job available in 46 locations Position Summary Are you an experienced, passionate pioneer in...
- Centreville, VA (6 miles from Manassas, VA)
- 16 hours ago
- Centreville, VA (6 miles from Manassas, VA)
- 16 hours ago
User maintenance activities on both Windows and Linux operating systems Perform general systems administration (patching, updates, user support) of: Windows & Linux clients and servers....
Epic Certified Willow Inpatient Support Specialist
- McLean, VA (20 miles from Manassas, VA)
- 17 hours ago
- McLean, VA (20 miles from Manassas, VA)
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
Understanding of computer theory, various operating systems and applicable operating system software knowledge, and networking in a Windows, Unix or Novell environment....
Demographic Data for Manassas, VA
Moving to Manassas, VA? Find some basic demographic data about Manassas, VA below.
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Salary for Help Desk Analyst Jobs in Manassas, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Manassas, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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