Help Desk Analyst Jobs in Dahlgren, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Aegis Weapon System (AWS) Aegis Computer Network Technician (ACNT) Supervisor Trainer
- Dahlgren, VA
- 2 days ago
- Dahlgren, VA
- 2 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Training Job...
Overview Job specifications are intended to present a descriptive list of the range of duties performed by employees. Specifications are not intended to reflect all duties performed within the...
- Waldorf, MD (20 miles from Dahlgren, VA)
- 7 days ago
- Waldorf, MD (20 miles from Dahlgren, VA)
- 7 days ago
RCA's Passion "I joined RCA in 2017 as a Recovery Support Specialist (RSS) and it was one of the most rewarding journeys of my life -- being of service to those struggling with the same disease I...
Requires an understanding of current Microsoft supported Windows operating systems. A high level of competency in both written and oral communications skills is strongly desired....
- King George, VA (8 miles from Dahlgren, VA)
- 10 days ago
- King George, VA (8 miles from Dahlgren, VA)
- 10 days ago
Overview SCCI is seeking a Help Desk Technician to join our team! In this position you will assist the System Administrators with installing and maintaining network infrastructure components...
Demonstrated ability to plan or schedule the installation and deployment of new hardware, operating systems and applications software. Active Secret security clearance....
Administrative and Technical Support Specialist
- Stafford, VA (19 miles from Dahlgren, VA)
- 27 days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 27 days ago
Amentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and...
Instructional Technology Assistant
- La Plata, MD (12 miles from Dahlgren, VA)
- 27 days ago
- La Plata, MD (12 miles from Dahlgren, VA)
- 27 days ago
Located 45 minutes from the Nations Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges...
- Stafford, VA (19 miles from Dahlgren, VA)
- 60+ days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 60+ days ago
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
- Stafford, VA (19 miles from Dahlgren, VA)
- 60+ days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 60+ days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
- Stafford, VA (19 miles from Dahlgren, VA)
- 60+ days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 60+ days ago
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
Baseline 9 Navy Aegis Computer Network Technician (ACNT) Trainer
- King George, VA (8 miles from Dahlgren, VA)
- 90+ days ago
- King George, VA (8 miles from Dahlgren, VA)
- 90+ days ago
Check out this NEW Opportunity with Axient! Seeking a current and proficient Baseline 9 Navy Aegis Computer Network Trainer (ACNT) Trainer to train fleet sailors at Aegis Training and Readiness...
- Stafford, VA (19 miles from Dahlgren, VA)
- 90+ days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 90+ days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
- Stafford, VA (19 miles from Dahlgren, VA)
- 90+ days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 90+ days ago
Sr. Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging...
Senior Help Desk Technician II
- Stafford, VA (19 miles from Dahlgren, VA)
- 90+ days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 90+ days ago
Senior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Dahlgren, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Dahlgren, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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