Help Desk Analyst Jobs in Blacksburg, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Christiansburg, VA (9 miles from Blacksburg, VA)
- 1 day ago
- Christiansburg, VA (9 miles from Blacksburg, VA)
- 1 day ago
Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation...
Job Description The Computer Support Specialist serves as a member of the Information Technology (IT) group and is responsible for providing high quality helpdesk services to Fralin Life Sciences...
Seeking an innovative, energetic, collaborative individual for the position of Network Support Technician. Reporting to the Technology Director, this is a junior level, full-time position. This...
- Check, VA (19 miles from Blacksburg, VA)
- 27 days ago
- Check, VA (19 miles from Blacksburg, VA)
- 27 days ago
Company: SAIC Location: REMOTE WORK, VA Career Level: Entry Level Industries: Technology, Software, IT, Electronics Description Description SAIC has an opening for a Fully Remote, Help Desk Agent...
Remote WorkJob Description Were currently searching for an IT Support Coordinator to join our IT team in Blacksburg, VA, to help support the programs and services of Student Affairs. When was the last time...
- Salem, VA (17 miles from Blacksburg, VA)
- 45+ days ago
- Salem, VA (17 miles from Blacksburg, VA)
- 45+ days ago
Strong knowledge of Microsoft Windows operating systems, SQL databases, and network troubleshooting....
NRVCS has an opening in our IT Department, and we are looking for a Help Desk Technician I! We rely on our IT Team to ensure we have the tools necessary to perform our jobs, and help our...
Demographic Data for Blacksburg, VA
Moving to Blacksburg, VA? Find some basic demographic data about Blacksburg, VA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Blacksburg, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Blacksburg, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Remote Support
- Application Support
- BMC Remedy
- DNS
- IT Service Management
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »