Help Desk Analyst Jobs in South Burlington, VT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Job Details Job Ref:R0075003 Category:Information Technology Employment Type:Full-Time Location:40 IDX Dr, South Burlington, VT 05403 Department:IT Support-Computer Operations Job Type:Regular...
I.T Support Specialist (Anticipated)
- South Burlington, VT
- 22 days ago
- South Burlington, VT
- 22 days ago
Installing and upgrading hardware, operating systems, and software programs. Communicating with end users during the repair process. Maintaining user accounts....
- Milton, VT (14 miles from South Burlington, VT)
- 22 days ago
- Milton, VT (14 miles from South Burlington, VT)
- 22 days ago
. - Set up equipment, including installation of operating systems, cables, and software. - Collaborate with staff to assess new system needs or modifications....
- Essex, VT (7 miles from South Burlington, VT)
- 30+ days ago
- Essex, VT (7 miles from South Burlington, VT)
- 30+ days ago
Helpdesk Technical Assistant Essex Westford School District INFORMATION TECHNOLOGY - Essex Junction, Vermont This job is also posted in Essex Westford School District Job Details Job ID:4956621...
Demographic Data for South Burlington, VT
Moving to South Burlington, VT? Find some basic demographic data about South Burlington, VT below.
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Salary for Help Desk Analyst Jobs in South Burlington, VT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in South Burlington, VT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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