Help Desk Analyst Jobs in Provo, UT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Overview Responsibilities* Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions* Resolve problems in a timely manner with minimal...
- Lehi, UT (14 miles from Provo, UT)
- 3 days ago
- Lehi, UT (14 miles from Provo, UT)
- 3 days ago
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history,...
Resident Customer Support Engineer (Onsite - Lehi, Utah)
- Lehi, UT (14 miles from Provo, UT)
- 3 days ago
- Lehi, UT (14 miles from Provo, UT)
- 3 days ago
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of the fastest-growing infrastructure company in history. In just...
- Lehi, UT (14 miles from Provo, UT)
- 3 days ago
- Lehi, UT (14 miles from Provo, UT)
- 3 days ago
Who we are We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud...
- Draper, UT (20 miles from Provo, UT)
- 5 days ago
- Draper, UT (20 miles from Provo, UT)
- 5 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview In todays cyber threat...
- Lehi, UT (14 miles from Provo, UT)
- 5 days ago
- Lehi, UT (14 miles from Provo, UT)
- 5 days ago
systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired....
- American Fork, UT (13 miles from Provo, UT)
- 8 days ago
- American Fork, UT (13 miles from Provo, UT)
- 8 days ago
Principal Support Engineer at Henry Schein in American Fork, Utah, United States Job Description ***This position is Remote*** Summary This position provides a top-level of expertise in both the...
- American Fork, UT (13 miles from Provo, UT)
- 8 days ago
- American Fork, UT (13 miles from Provo, UT)
- 8 days ago
systems....
- Draper, UT (20 miles from Provo, UT)
- 9 days ago
- Draper, UT (20 miles from Provo, UT)
- 9 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading...
OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a...
Executive Helpdesk Support Analyst
- Draper, UT (20 miles from Provo, UT)
- 17 days ago
- Draper, UT (20 miles from Provo, UT)
- 17 days ago
Insight Global is looking for a Helpdesk Support Analyst to work for a large financial client in Salt Lake City. This role supports the highest level executives troubleshoot different platforms...
Overview Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing Simplifile products, services, platform technologies, and workflows. The Client Support...
- Lehi, UT (14 miles from Provo, UT)
- 30+ days ago
- Lehi, UT (14 miles from Provo, UT)
- 30+ days ago
Reporting to a Technical Support Supervisor, the Technical Support Specialist will be responsible for answering dealer technical inquiries through phone, chat and email communication. The...
Integration Support Specialist
- Lehi, UT (14 miles from Provo, UT)
- 27 days ago
- Lehi, UT (14 miles from Provo, UT)
- 27 days ago
The Integration Support Specialist is a critical player in a program that is key to our long-term success. We need someone who can troubleshoot and fix problems with direct connections between...
- Lehi, UT (14 miles from Provo, UT)
- 27 days ago
- Lehi, UT (14 miles from Provo, UT)
- 27 days ago
NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications...
Demographic Data for Provo, UT
Moving to Provo, UT? Find some basic demographic data about Provo, UT below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Provo, UT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Provo, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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