Help Desk Analyst Jobs in Draper, UT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Computer Repair Technician - Salt Lake County
- Salt Lake City, UT (13 miles from Draper, UT)
- 9 hours ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 9 hours ago
They may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....
Computer Repair Technician - American Fork, Utah
- American Fork, UT (6 miles from Draper, UT)
- 9 hours ago
- American Fork, UT (6 miles from Draper, UT)
- 9 hours ago
They may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....
Senior Endpoint and Virtual Desktop Engineer
- Salt Lake City, UT (13 miles from Draper, UT)
- 10 hours ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 10 hours ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Advanced Technical Support Specialist
- Salt Lake City, UT (13 miles from Draper, UT)
- 10 hours ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 10 hours ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Hybrid Opportunity Desktop Support Engineer/L1 Tech Support Engineer Salt Lake City, UT- 84104
- Salt Lake City, UT (13 miles from Draper, UT)
- 3 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 3 days ago
Installation and Configuration: Set up new hardware, software, and operating systems. Training and Assistance: Provide training and technical support to end-users....
Desktop Support with AV Meeting/Conference Room Support
- Salt Lake City, UT (13 miles from Draper, UT)
- 3 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 3 days ago
systems and desktop hardware - Experience with printer troubleshooting and repair - Familiarity with meeting room technology and video conferencing systems - Excellent problem-solving and analytical...
Channel Sales Support Engineer - IP Video (Northwest / South
- Salt Lake City, UT (13 miles from Draper, UT)
- 3 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 3 days ago
Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer...
- Provo, UT (20 miles from Draper, UT)
- 3 days ago
- Provo, UT (20 miles from Draper, UT)
- 3 days ago
Overview Responsibilities* Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions* Resolve problems in a timely manner with minimal...
- Lehi, UT (6 miles from Draper, UT)
- 3 days ago
- Lehi, UT (6 miles from Draper, UT)
- 3 days ago
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history,...
Resident Customer Support Engineer (Onsite - Lehi, Utah)
- Lehi, UT (6 miles from Draper, UT)
- 3 days ago
- Lehi, UT (6 miles from Draper, UT)
- 3 days ago
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of the fastest-growing infrastructure company in history. In just...
- Lehi, UT (6 miles from Draper, UT)
- 4 days ago
- Lehi, UT (6 miles from Draper, UT)
- 4 days ago
Who we are We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud...
Remote Technical Support Engineer
- Salt Lake City, UT (13 miles from Draper, UT)
- 4 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 4 days ago
About the company: Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living...
- Salt Lake City, UT (13 miles from Draper, UT)
- 4 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 4 days ago
About Operations Technology Solutions (OTS) Operations is at the heart of Amazons business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands...
- Salt Lake City, UT (13 miles from Draper, UT)
- 5 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 5 days ago
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview In todays cyber threat...
Demographic Data for Draper, UT
Moving to Draper, UT? Find some basic demographic data about Draper, UT below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Draper, UT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Draper, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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