Help Desk Analyst Jobs in Waco, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
About Operations Technology Solutions (OTS) Operations is at the heart of Amazons business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands...
Information Technology Assistant
- McGregor, TX (17 miles from Waco, TX)
- 4 days ago
- McGregor, TX (17 miles from Waco, TX)
- 4 days ago
Strong knowledge of Windows 10 and 11 desktop operating systems. Skilled in Active Directory user and resource management. Experience supporting LAN/WAN environments and network troubleshooting....
system administration Proficient in Windows operating system environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook Knowledge/experience of Linux/Unix operating systems may be required...
Basic knowledge technical skills below: PC operating systems Microsoft Office application software Access Manager BETA 88 CEMT commands HOD LCM RACF SDSF TSO Active Directory CICS Book Manager Dynaprint...
system administration Proficient in Windows operating system environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook Knowledge/experience of Linux/Unix operating systems may be required...
Technology Help Desk Assistant (Part-Time) APPLY Salary $15.44 Hourly Location Waco, TX Job Type Part-Time Job Number 00412 Division (Department) Finance & Administration Department (Division)...
Demographic Data for Waco, TX
Moving to Waco, TX? Find some basic demographic data about Waco, TX below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Waco, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Waco, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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