Help Desk Analyst Jobs in Odessa, TX

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-12 of 12 Jobs

High School Computer Technician

  • Odessa, TX
  • 4 days ago
  • Odessa, TX
  • 4 days ago

Knowledge of computer systems, software, and networks - including, but not limited to Microsoft operating systems, Apple operating systems, Chrome operating systems, software, and networks....

Field Network Support Technician- Permian Basin

  • Midland, TX (19 miles from Odessa, TX)
  • 5 days ago
  • Midland, TX (19 miles from Odessa, TX)
  • 5 days ago

Coterra is hiring a Field Network Support Technician for the Permian Basin JOB SUMMARY As a Field Network Support Technician at Coterra, you will support the Field Network Team to install,...

Desktop Support Technician

  • Odessa, TX
  • 7 days ago
  • Odessa, TX
  • 7 days ago

Job Description A client of Insight Global is seeking a Desktop Support Technician to join their IT operations support team to work on-site in Odessa & Midland Site locations. Responsibilities...

Computer Technician

  • Odessa, TX
  • 9 days ago
  • Odessa, TX
  • 9 days ago

Knowledge of computer systems, software, and networks - including, but not limited to Microsoft operating systems, software, and networks....

Desktop Support Consultant

  • Midland, TX (19 miles from Odessa, TX)
  • 9 days ago
  • Midland, TX (19 miles from Odessa, TX)
  • 9 days ago

Understanding of active directory, networking Hardware, operating system & software knowledge Great customer service, Attention to details....

Desktop Support

  • Midland, TX (19 miles from Odessa, TX)
  • 9 days ago
  • Midland, TX (19 miles from Odessa, TX)
  • 9 days ago

Key Responsibilities: Diagnose and resolve desktop, laptop, and printer issues Install, configure, and update software and operating systems Provide technical support for network connectivity and peripheral...

Computer Technician

  • Midland, TX (19 miles from Odessa, TX)
  • 26 days ago
  • Midland, TX (19 miles from Odessa, TX)
  • 26 days ago

EOE STATEMENT The School District does not discriminate on the basis of race, color, national origin age, sex or disability, in admission or access to, or treatment or employment in its programs...

It Help Desk Clerk

  • Odessa, TX
  • 30+ days ago
  • Odessa, TX
  • 30+ days ago

IT HELP DESK CLERK Ector County Independent School District INFORMATION TECHNOLOGY - ODESSA, Texas Job Details Job ID:4452136 Application Deadline:Jun 30, 2025 11:59 PM (Central Standard Time)...

Desktop Support Executive

  • Midland, TX (19 miles from Odessa, TX)
  • 30+ days ago
  • Midland, TX (19 miles from Odessa, TX)
  • 30+ days ago

of active directory, networking • Hardware, operating system & software knowledge Experience Required 5-7 Yrs Roles & Responsibilities • Provides second-line investigation and diagnosis. • Resolves...

Executive IT Support/ VIP Support

  • Odessa, TX
  • 30+ days ago
  • Odessa, TX
  • 30+ days ago

systems, smartphones, and printers. 7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.) 7+ years experience in business communication platforms such as messaging, video...

End User Support Specialist

  • Midland, TX (19 miles from Odessa, TX)
  • 60+ days ago
  • Midland, TX (19 miles from Odessa, TX)
  • 60+ days ago

Knowledge, Abilities, and Skills Ability to be helpful and provide quality customer service Positively interact with other persons at all times Good working knowledge of PC operating systems and PC...

IT Support Technician - Engineering

  • Odessa, TX
  • 90+ days ago
  • Odessa, TX
  • 90+ days ago

Configure operating systems....

Demographic Data for Odessa, TX

Moving to Odessa, TX? Find some basic demographic data about Odessa, TX below.


Local
National
167,342
4,017
Medium/Lg

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Help Desk Analyst Jobs in Odessa, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.



Highest Education Level

Help Desk Analysts in Odessa, TX offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Odessa, TX
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



Help Desk Analyst Related Career Advice Articles

group of IT professionals working on a software program
5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.

Read article »
How to become a software developer
How to Become a Software Developer

Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.

Read article »
employee creating a tech portfolio
How to Create a Tech Portfolio for Your Next Job Interview

Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.

Read article »