Help Desk Analyst Jobs in Odessa, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Desktop Support Executive- ITSM
- Midland, TX (19 miles from Odessa, TX)
- 22 hours ago
- Midland, TX (19 miles from Odessa, TX)
- 22 hours ago
Provides second-line investigation and diagnosis.? Resolves and closes incidents/service requests as per the procedures & allocated timelines? Logs relevant incident/service request details as per...
- Midland, TX (19 miles from Odessa, TX)
- 1 day ago
- Midland, TX (19 miles from Odessa, TX)
- 1 day ago
Understanding of active directory, networking Hardware, operating system & software knowledge Great customer service, Attention to details....
system software and internet directory services software As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply....
Knowledge of computer systems, software, and networks - including, but not limited to Microsoft operating systems, Apple operating systems, Chrome operating systems, software, and networks....
Field Network Support Technician- Permian Basin
- Midland, TX (19 miles from Odessa, TX)
- 11 days ago
- Midland, TX (19 miles from Odessa, TX)
- 11 days ago
Coterra is hiring a Field Network Support Technician for the Permian Basin JOB SUMMARY As a Field Network Support Technician at Coterra, you will support the Field Network Team to install,...
Knowledge of computer systems, software, and networks - including, but not limited to Microsoft operating systems, software, and networks....
- Midland, TX (19 miles from Odessa, TX)
- 14 days ago
- Midland, TX (19 miles from Odessa, TX)
- 14 days ago
Understanding of active directory, networking Hardware, operating system & software knowledge Great customer service, Attention to details....
- Midland, TX (19 miles from Odessa, TX)
- 15 days ago
- Midland, TX (19 miles from Odessa, TX)
- 15 days ago
Key Responsibilities: Diagnose and resolve desktop, laptop, and printer issues Install, configure, and update software and operating systems Provide technical support for network connectivity and peripheral...
- Midland, TX (19 miles from Odessa, TX)
- 30+ days ago
- Midland, TX (19 miles from Odessa, TX)
- 30+ days ago
EOE STATEMENT The School District does not discriminate on the basis of race, color, national origin age, sex or disability, in admission or access to, or treatment or employment in its programs...
IT HELP DESK CLERK Ector County Independent School District INFORMATION TECHNOLOGY - ODESSA, Texas Job Details Job ID:4452136 Application Deadline:Jun 30, 2025 11:59 PM (Central Standard Time)...
- Midland, TX (19 miles from Odessa, TX)
- 45+ days ago
- Midland, TX (19 miles from Odessa, TX)
- 45+ days ago
of active directory, networking • Hardware, operating system & software knowledge Experience Required 5-7 Yrs Roles & Responsibilities • Provides second-line investigation and diagnosis. • Resolves...
systems, smartphones, and printers. 7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.) 7+ years experience in business communication platforms such as messaging, video...
- Midland, TX (19 miles from Odessa, TX)
- 90+ days ago
- Midland, TX (19 miles from Odessa, TX)
- 90+ days ago
Knowledge, Abilities, and Skills Ability to be helpful and provide quality customer service Positively interact with other persons at all times Good working knowledge of PC operating systems and PC...
Demographic Data for Odessa, TX
Moving to Odessa, TX? Find some basic demographic data about Odessa, TX below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Odessa, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Odessa, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Printer Support
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- BMC Remedy
- IT Service Management
- Remote Support
- DNS
- Windows 10
- Application Support
- TCP/IP
- Windows OS
- Windows 7
- MacOS
- Mobile Device Management
- Incident Management
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Microsoft Active Directory
- Customer Support
- Resolution
- Information Technology
- Installation
- Problem Resolution
- Engineering
- Microsoft Office 365
- General Repair
- Technical Support
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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