Help Desk Analyst Jobs in Irving, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Plano, TX (20 miles from Irving, TX)
- 1 hour ago
- Plano, TX (20 miles from Irving, TX)
- 1 hour ago
OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000...
Genesys/VOIP / SIP Voice Engineer Level 3 Support Engineer
- Dallas, TX (8 miles from Irving, TX)
- 6 hours ago
- Dallas, TX (8 miles from Irving, TX)
- 6 hours ago
Genesys/VOIP / SIP Voice Engineer Level 3 Support Engineer Position: Genesys/VOIP / SIP Voice Engineer Level 3 Support Engineer Location: Dallas, Texas Metropolitan Area / Onsite Solid experience...
- Dallas, TX (8 miles from Irving, TX)
- 10 hours ago
- Dallas, TX (8 miles from Irving, TX)
- 10 hours ago
About Nimble Nimble is a robotics and AI company inventing and scaling autonomous logistics with intelligent robots to enable fast, efficient, and sustainable commerce. We're developing...
- Arlington, TX (17 miles from Irving, TX)
- 10 hours ago
- Arlington, TX (17 miles from Irving, TX)
- 10 hours ago
IT Helpdesk Level 1 Support Department: IT Compensation: $18/hr starting ($19 after successful 90 day probation period) Level: Associate Duties: React and troubleshoot incidents with PC, Mac, iOS,...
Sr. Technical Support Engineer, Prisma Access, US Government
- Plano, TX (20 miles from Irving, TX)
- 15 hours ago
- Plano, TX (20 miles from Irving, TX)
- 15 hours ago
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a...
- Dallas, TX (8 miles from Irving, TX)
- 15 hours ago
- Dallas, TX (8 miles from Irving, TX)
- 15 hours ago
Date: Mar 12, 2025 Location: Dallas, TX, US Category: Non Clinical Jobs Job Type: Any Schedule Type: Full-Time Requisition ID: 973649 Interested in a career with both meaning and growth? Whether...
Software Engineer Lead - Informatica/Database Tech/Data Solutions
- Farmers Branch, TX (8 miles from Irving, TX)
- 16 hours ago
- Farmers Branch, TX (8 miles from Irving, TX)
- 16 hours ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Contact Center Support Engineer I
- Arlington, TX (17 miles from Irving, TX)
- 1 day ago
- Arlington, TX (17 miles from Irving, TX)
- 1 day ago
Overview Why GM Financial Technology? GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve...
On-Site Technical Support Engineer
- Dallas, TX (8 miles from Irving, TX)
- 1 day ago
- Dallas, TX (8 miles from Irving, TX)
- 1 day ago
Options Technology Support On-Site Engineer Location: Dallas, Texas Salary: Competitive Join our team of expert engineers in the Options Support Team! Working for Options Developing and engaging...
Help Desk Technician I/Pool Posting
- Mansfield, TX (20 miles from Irving, TX)
- 1 day ago
- Mansfield, TX (20 miles from Irving, TX)
- 1 day ago
Equal Opportunity Employer The Mansfield Independent School District is an equal opportunity employer and is committed to the provision of quality educational program for all students. Applicants...
Epic Certified Willow Inpatient Support Specialist
- Dallas, TX (8 miles from Irving, TX)
- 1 day ago
- Dallas, TX (8 miles from Irving, TX)
- 1 day ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
Job Title: Desktop Support Technician Denver Department: SG&A Reports To: IT Manager Employment Status: Non-Exempt, Hourly Primary Location: Irving, TX (Onsite) Compensation: $28 HR- $35 HR...
- Addison, TX (11 miles from Irving, TX)
- 1 day ago
- Addison, TX (11 miles from Irving, TX)
- 1 day ago
Strong knowledge of Microsoft operating systems and applications. Experience with Microsoft Endpoint Manager (InTune) for device management. Excellent troubleshooting and problem-solving skills....
- Dallas, TX (8 miles from Irving, TX)
- 1 day ago
- Dallas, TX (8 miles from Irving, TX)
- 1 day ago
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
- Southlake, TX (15 miles from Irving, TX)
- 1 day ago
- Southlake, TX (15 miles from Irving, TX)
- 1 day ago
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
Demographic Data for Irving, TX
Moving to Irving, TX? Find some basic demographic data about Irving, TX below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Irving, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Irving, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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