Help Desk Analyst Jobs in Irving, TX

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 218 Jobs

Technical Support Specialist

  • Dallas, TX (8 miles from Irving, TX)
  • 2 hours ago
  • Dallas, TX (8 miles from Irving, TX)
  • 2 hours ago

A client of Insight Global is looking for a Technical Support Specialist to join the team. This candidate will play a critical role in supporting the clients needs and will be assisting with...

Technical Support Specialist

  • Plano, TX (20 miles from Irving, TX)
  • 4 hours ago
  • Plano, TX (20 miles from Irving, TX)
  • 4 hours ago

OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000...

Genesys/VOIP / SIP Voice Engineer Level 3 Support Engineer

  • Dallas, TX (8 miles from Irving, TX)
  • 9 hours ago
  • Dallas, TX (8 miles from Irving, TX)
  • 9 hours ago

Genesys/VOIP / SIP Voice Engineer Level 3 Support Engineer Position: Genesys/VOIP / SIP Voice Engineer Level 3 Support Engineer Location: Dallas, Texas Metropolitan Area / Onsite Solid experience...

Robotics Support Engineer

  • Dallas, TX (8 miles from Irving, TX)
  • 12 hours ago
  • Dallas, TX (8 miles from Irving, TX)
  • 12 hours ago

About Nimble Nimble is a robotics and AI company inventing and scaling autonomous logistics with intelligent robots to enable fast, efficient, and sustainable commerce. We're developing...

IT Helpdesk Level 1 Support

  • Arlington, TX (17 miles from Irving, TX)
  • 13 hours ago
  • Arlington, TX (17 miles from Irving, TX)
  • 13 hours ago

IT Helpdesk Level 1 Support Department: IT Compensation: $18/hr starting ($19 after successful 90 day probation period) Level: Associate Duties: React and troubleshoot incidents with PC, Mac, iOS,...

Sr. Technical Support Engineer, Prisma Access, US Government

  • Plano, TX (20 miles from Irving, TX)
  • 17 hours ago
  • Plano, TX (20 miles from Irving, TX)
  • 17 hours ago

Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a...

IT Help Desk - QA Specialist

  • Dallas, TX (8 miles from Irving, TX)
  • 18 hours ago
  • Dallas, TX (8 miles from Irving, TX)
  • 18 hours ago

Date: Mar 12, 2025 Location: Dallas, TX, US Category: Non Clinical Jobs Job Type: Any Schedule Type: Full-Time Requisition ID: 973649 Interested in a career with both meaning and growth? Whether...

Software Engineer Lead - Informatica/Database Tech/Data Solutions

  • Farmers Branch, TX (8 miles from Irving, TX)
  • 18 hours ago
  • Farmers Branch, TX (8 miles from Irving, TX)
  • 18 hours ago

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...

Contact Center Support Engineer I

  • Arlington, TX (17 miles from Irving, TX)
  • 1 day ago
  • Arlington, TX (17 miles from Irving, TX)
  • 1 day ago

Overview Why GM Financial Technology? GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve...

On-Site Technical Support Engineer

  • Dallas, TX (8 miles from Irving, TX)
  • 1 day ago
  • Dallas, TX (8 miles from Irving, TX)
  • 1 day ago

Options Technology Support On-Site Engineer Location: Dallas, Texas Salary: Competitive Join our team of expert engineers in the Options Support Team! Working for Options Developing and engaging...

Help Desk Technician I/Pool Posting

  • Mansfield, TX (20 miles from Irving, TX)
  • 1 day ago
  • Mansfield, TX (20 miles from Irving, TX)
  • 1 day ago

Equal Opportunity Employer The Mansfield Independent School District is an equal opportunity employer and is committed to the provision of quality educational program for all students. Applicants...

Epic Certified Willow Inpatient Support Specialist

  • Dallas, TX (8 miles from Irving, TX)
  • 1 day ago
  • Dallas, TX (8 miles from Irving, TX)
  • 1 day ago

Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...

Desktop Support Technician

  • Irving, TX
  • 1 day ago
  • Irving, TX
  • 1 day ago

Job Title: Desktop Support Technician Denver Department: SG&A Reports To: IT Manager Employment Status: Non-Exempt, Hourly Primary Location: Irving, TX (Onsite) Compensation: $28 HR- $35 HR...

Desktop Technician

  • Addison, TX (11 miles from Irving, TX)
  • 1 day ago
  • Addison, TX (11 miles from Irving, TX)
  • 1 day ago

Strong knowledge of Microsoft operating systems and applications. Experience with Microsoft Endpoint Manager (InTune) for device management. Excellent troubleshooting and problem-solving skills....

Client Support Specialist

  • Dallas, TX (8 miles from Irving, TX)
  • 1 day ago
  • Dallas, TX (8 miles from Irving, TX)
  • 1 day ago

Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...

Demographic Data for Irving, TX

Moving to Irving, TX? Find some basic demographic data about Irving, TX below.


Local
National
258,344
7,160
Large

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

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Salary for Help Desk Analyst Jobs in Irving, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.



Highest Education Level

Help Desk Analysts in Irving, TX offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Irving, TX
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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