Help Desk Analyst Jobs in El Paso, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Client Support Specialist / Call Center Agent (Alpharetta)
- El Paso, TX
- 3 days ago
- El Paso, TX
- 3 days ago
Description Title: Client Support Specialist/Call Center Agent Location: El Paso, Texas Duration: 3-6 month contract to hire Environment: Hybrid (thurs/fri remote) Pay: $25/hour W2 MINIMUM...
Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware....
Client Support Specialist/Call Center Agent Location: El Paso, Texas Duration: 3-6 month contract to hire Environment: Hybrid (thurs/fri remote) Pay: $25/hour W2 MINIMUM REQUIREMENTS: Experience...
$17.50 Per Hour DOE (Depends on Experience) Position range in El Paso County $13.18 - $24.85 Per hour Help Desk Operator- REMOTE Capitol Bridge, LLC Occupation: Computer User Support Specialists...
Position Description The Senior IT Support Technician has an expert level of technical knowledge and experience in one or more IT-related areas. This position's scope of responsibility includes...
Client Support Specialist / Call Center Agent (El Paso, onsite Hybrid)
- El Paso, TX
- 15 days ago
- El Paso, TX
- 15 days ago
Description Job Title: Client Support Specialist/Call Center Agent Location: El Paso, Texas Duration: 3-6 month contract to hire Environment: Hybrid (thurs/fri remote) Pay: $25/hour W2 MINIMUM...
Company Description ARE YOU READY TO WORK AT ALTISOURCE? As the industry leader, with a dominant market position for residential investment data, analytics, and technology, Altisource is uniquely...
Remote WorkSenior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
- Fort Bliss, TX (6 miles from El Paso, TX)
- 90+ days ago
- Fort Bliss, TX (6 miles from El Paso, TX)
- 90+ days ago
Help Desk Support: Respond to and support all requests for services through the Help Desk. Requests for service will be made via email, telephone, or walk-ins....
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Demographic Data for El Paso, TX
Moving to El Paso, TX? Find some basic demographic data about El Paso, TX below.
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Salary for Help Desk Analyst Jobs in El Paso, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in El Paso, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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