Help Desk Analyst Jobs in Dallas, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Plano, TX (18 miles from Dallas, TX)
- 1 hour ago
- Plano, TX (18 miles from Dallas, TX)
- 1 hour ago
OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000...
Genesys/VOIP / SIP Voice Engineer Level 3 Support Engineer
- Dallas, TX
- 6 hours ago
- Dallas, TX
- 6 hours ago
Genesys/VOIP / SIP Voice Engineer Level 3 Support Engineer Position: Genesys/VOIP / SIP Voice Engineer Level 3 Support Engineer Location: Dallas, Texas Metropolitan Area / Onsite Solid experience...
About Nimble Nimble is a robotics and AI company inventing and scaling autonomous logistics with intelligent robots to enable fast, efficient, and sustainable commerce. We're developing...
- Arlington, TX (23 miles from Dallas, TX)
- 10 hours ago
- Arlington, TX (23 miles from Dallas, TX)
- 10 hours ago
IT Helpdesk Level 1 Support Department: IT Compensation: $18/hr starting ($19 after successful 90 day probation period) Level: Associate Duties: React and troubleshoot incidents with PC, Mac, iOS,...
Sr. Technical Support Engineer, Prisma Access, US Government
- Plano, TX (18 miles from Dallas, TX)
- 15 hours ago
- Plano, TX (18 miles from Dallas, TX)
- 15 hours ago
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a...
Date: Mar 12, 2025 Location: Dallas, TX, US Category: Non Clinical Jobs Job Type: Any Schedule Type: Full-Time Requisition ID: 973649 Interested in a career with both meaning and growth? Whether...
Software Engineer Lead - Informatica/Database Tech/Data Solutions
- Farmers Branch, TX (11 miles from Dallas, TX)
- 16 hours ago
- Farmers Branch, TX (11 miles from Dallas, TX)
- 16 hours ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Contact Center Support Engineer I
- Arlington, TX (23 miles from Dallas, TX)
- 1 day ago
- Arlington, TX (23 miles from Dallas, TX)
- 1 day ago
Overview Why GM Financial Technology? GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve...
Options Technology Support On-Site Engineer Location: Dallas, Texas Salary: Competitive Join our team of expert engineers in the Options Support Team! Working for Options Developing and engaging...
Help Desk Technician I/Pool Posting
- Mansfield, TX (24 miles from Dallas, TX)
- 1 day ago
- Mansfield, TX (24 miles from Dallas, TX)
- 1 day ago
Equal Opportunity Employer The Mansfield Independent School District is an equal opportunity employer and is committed to the provision of quality educational program for all students. Applicants...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Irving, TX (8 miles from Dallas, TX)
- 1 day ago
- Irving, TX (8 miles from Dallas, TX)
- 1 day ago
Job Title: Desktop Support Technician Denver Department: SG&A Reports To: IT Manager Employment Status: Non-Exempt, Hourly Primary Location: Irving, TX (Onsite) Compensation: $28 HR- $35 HR...
Service Desk Technician (IT Help Desk)
- Allen, TX (23 miles from Dallas, TX)
- 1 day ago
- Allen, TX (23 miles from Dallas, TX)
- 1 day ago
General information Press space or enter keys to toggle section visibility JobID 15550 Position Level Individual Contributor Team Information Technology Working Time Full-Time Position Type...
Remote Work- Addison, TX (12 miles from Dallas, TX)
- 1 day ago
- Addison, TX (12 miles from Dallas, TX)
- 1 day ago
Strong knowledge of Microsoft operating systems and applications. Experience with Microsoft Endpoint Manager (InTune) for device management. Excellent troubleshooting and problem-solving skills....
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
Demographic Data for Dallas, TX
Moving to Dallas, TX? Find some basic demographic data about Dallas, TX below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Dallas, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Dallas, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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