Help Desk Analyst Jobs in Austin, TX

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 83 Jobs

IT Support Technician

  • Round Rock, TX (22 miles from Austin, TX)
  • 6 hours ago
  • Round Rock, TX (22 miles from Austin, TX)
  • 6 hours ago

Summary/Objective The IT Technician responsible for assisting employees with question on the usage of technology and for installing and maintaining computer hardware, software and networks....

IT Support and Operations Specialist

  • Austin, TX
  • 6 hours ago
  • Austin, TX
  • 6 hours ago

HackerOne is the global leader in human-powered security, harnessing the creativity of the world's largest community of security researchers with cutting-edge AI to protect your digital assets....

Remote Work

Manager, Enterprise Technical Support, Spectrum Business

  • Austin, TX
  • 7 hours ago
  • Austin, TX
  • 7 hours ago

Knowledge of L2 and L3 VPNs, LAN, WAN, network operating systems, switching and routing architectures and VoIP switching platforms....

Endpoint Support Specialist

  • Austin, TX
  • 12 hours ago
  • Austin, TX
  • 12 hours ago

Location: Austin, TX Salary: $20.00 USD Hourly - $27.00 USD Hourly Description: Our client is currently seeking an Endpoint Support Specialist to work in downtown Austin, TX. The ideal candidate...

C509 Systems Support Specialist

  • Austin, TX
  • 19 hours ago
  • Austin, TX
  • 19 hours ago

Performs highly advanced computer application systems support work for a TxDOT department/division. Work involves coordinating and providing technical assistance for operational problems of...

Entry Level Desktop Support Role

  • Austin, TX
  • 1 day ago
  • Austin, TX
  • 1 day ago

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and...

Desktop Support Career Training Program

  • Austin, TX
  • 1 day ago
  • Austin, TX
  • 1 day ago

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and...

Computer Tech Senior Inventory Control

  • Austin, TX
  • 1 day ago
  • Austin, TX
  • 1 day ago

chnicians will: 1.Perform receipt and asset control activities for the systems to be deployed. 2.Execute the pre-capture checklist to assure the success of the Altiris Deployment Solution Capture activity...

AppleCare Developer Support Escalation Specialist

  • Austin, TX
  • 1 day ago
  • Austin, TX
  • 1 day ago

AppleCare Developer Support Escalation Specialist Austin,Texas,United States Support and Service Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products,...

IT Operations And Service Desk Technician

  • Austin, TX
  • 1 day ago
  • Austin, TX
  • 1 day ago

Familiarity with computer operating systems, hardware, networking, and software applications. Experience with IT service desk software and IT service management principles....

Application Support Analyst- Helix

  • Austin, TX
  • 1 day ago
  • Austin, TX
  • 1 day ago

As passionate about our people as we are about our mission. What Were All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million...

IT Support Tech Intern

  • Austin, TX
  • 1 day ago
  • Austin, TX
  • 1 day ago

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply...

Endpoint Support Specialist

  • Austin, TX
  • 1 day ago
  • Austin, TX
  • 1 day ago

systems and peripherals, mobile devices, and printers and print servers Strong working knowledge of customer support practices in an enterprise environment Excellent written and verbal communication...

Desktop Technician Analyst

  • Austin, TX
  • 1 day ago
  • Austin, TX
  • 1 day ago

system environmentAble to comprehend and follow verbal and written technical instructions and scriptsQualified resources should have A+ certification or equivalent skill set, basic Windows troubleshooting...

Technical Support Specialist

  • Austin, TX
  • 3 days ago
  • Austin, TX
  • 3 days ago

Working knowledge of hardware and software for Dell PCs and Servers running various Microsoft Server operating systems. Experience in Microsoft 365 administration....

Demographic Data for Austin, TX

Moving to Austin, TX? Find some basic demographic data about Austin, TX below.


Local
National
1,149,365
38,892
Large

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Help Desk Analyst Jobs in Austin, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.



Highest Education Level

Help Desk Analysts in Austin, TX offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Austin, TX
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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