Help Desk Analyst Jobs in Austin, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Round Rock, TX (22 miles from Austin, TX)
- 6 hours ago
- Round Rock, TX (22 miles from Austin, TX)
- 6 hours ago
Summary/Objective The IT Technician responsible for assisting employees with question on the usage of technology and for installing and maintaining computer hardware, software and networks....
HackerOne is the global leader in human-powered security, harnessing the creativity of the world's largest community of security researchers with cutting-edge AI to protect your digital assets....
Remote WorkManager, Enterprise Technical Support, Spectrum Business
- Austin, TX
- 7 hours ago
- Austin, TX
- 7 hours ago
Knowledge of L2 and L3 VPNs, LAN, WAN, network operating systems, switching and routing architectures and VoIP switching platforms....
Location: Austin, TX Salary: $20.00 USD Hourly - $27.00 USD Hourly Description: Our client is currently seeking an Endpoint Support Specialist to work in downtown Austin, TX. The ideal candidate...
Performs highly advanced computer application systems support work for a TxDOT department/division. Work involves coordinating and providing technical assistance for operational problems of...
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and...
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and...
chnicians will: 1.Perform receipt and asset control activities for the systems to be deployed. 2.Execute the pre-capture checklist to assure the success of the Altiris Deployment Solution Capture activity...
AppleCare Developer Support Escalation Specialist Austin,Texas,United States Support and Service Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products,...
Familiarity with computer operating systems, hardware, networking, and software applications. Experience with IT service desk software and IT service management principles....
As passionate about our people as we are about our mission. What Were All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million...
At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply...
systems and peripherals, mobile devices, and printers and print servers Strong working knowledge of customer support practices in an enterprise environment Excellent written and verbal communication...
system environmentAble to comprehend and follow verbal and written technical instructions and scriptsQualified resources should have A+ certification or equivalent skill set, basic Windows troubleshooting...
Working knowledge of hardware and software for Dell PCs and Servers running various Microsoft Server operating systems. Experience in Microsoft 365 administration....
Demographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Austin, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Systems Center Configuration Manager
- Remote Desktop Protocol
- WAN Design / Implementation
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- BMC Remedy
- IT Service Management
- Remote Support
- DNS
- Windows 10
- Application Support
- TCP/IP
- Windows OS
- Windows 7
- MacOS
- Mobile Device Management
- Incident Management
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Microsoft Active Directory
- Customer Support
- Resolution
- Information Technology
- Installation
- Problem Resolution
- Engineering
- Microsoft Office 365
- General Repair
- Technical Support
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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