Help Desk Analyst Jobs in Austin, TX

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 83 Jobs

Information Technology Tech/Help Desk at Samsung

  • Austin, TX
  • 4 hours ago
  • Austin, TX
  • 4 hours ago

Job Position: IT Hardware Cable Technician Location: Austin, Texas 78754 NOT A REMOTE POSITION Pay rate: $21 - $23 per hour, rate increases in respect to experience. Shift: Monday-Friday...

Client Support Specialist

  • Austin, TX
  • 9 hours ago
  • Austin, TX
  • 9 hours ago

Xerox Client Support Specialist in Austin , Texas Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department SALES...

Remote Work

Fusion SCM Cloud Technical Support - 4

  • Austin, TX
  • 12 hours ago
  • Austin, TX
  • 12 hours ago

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate within Oracle for...

Help Desk Technician

  • Austin, TX
  • 12 hours ago
  • Austin, TX
  • 12 hours ago

Summary of Position The Helpdesk Technician provides support through phone calls and face-to-face interactions. The position resolves level 1 tickets and travels to worksites as necessary. Job...

Product Support Engineer (Customer Centric Solutions)

  • Austin, TX
  • 1 day ago
  • Austin, TX
  • 1 day ago

Provide system level post-delivery support for sophisticated custom systems including handling technical requests from end-users, troubleshooting and resolving unexpected system behaviors and...

Desktop Support Technician

  • Austin, TX
  • 1 day ago
  • Austin, TX
  • 1 day ago

Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices....

Technical Support Engineer

  • Austin, TX
  • 1 day ago
  • Austin, TX
  • 1 day ago

Working knowledge of Windows Operating Systems, IIS, SSRS, and server virtualization technologies like VMware....

Remote Work

Epic Certified Willow Inpatient Support Specialist

  • Austin, TX
  • 1 day ago
  • Austin, TX
  • 1 day ago

Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...

TDA - Helpdesk Specialist (59460)

  • Austin, TX
  • 2 days ago
  • Austin, TX
  • 2 days ago

system issues....

Job Posting Title: Temporary Help Desk Representative - UT Online High School - (UTEMPS) ---- Hiring Department: UTemp Pool ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40...

Content Strategy Specialist, AppleCare Digital

  • Austin, TX
  • 2 days ago
  • Austin, TX
  • 2 days ago

Summary Posted: Mar 11, 2025 Role Number: 200594641 Imagine what you could do here at Apple. Innovation runs through everything we do, from amazing technology to industry-leading environmental...

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...

IT Support Engineer I (ONS)

  • Austin, TX
  • 2 days ago
  • Austin, TX
  • 2 days ago

Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...

Desktop Support Specialist

  • Austin, TX
  • 2 days ago
  • Austin, TX
  • 2 days ago

Our client is looking for a Desktop Support Specialist in Austin, TX! Top Skills' Details 5+ years of experience providing Desktop Support Technical skills: O365, MAC OS, Windows OS. Must have...

Integration Support Engineer, Amazon Business

  • Austin, TX
  • 4 days ago
  • Austin, TX
  • 4 days ago

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and...

Demographic Data for Austin, TX

Moving to Austin, TX? Find some basic demographic data about Austin, TX below.


Local
National
1,149,365
38,892
Large

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Help Desk Analyst Jobs in Austin, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.



Highest Education Level

Help Desk Analysts in Austin, TX offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Austin, TX
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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