Help Desk Analyst Jobs in Lebanon, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Epic Certified Willow Inpatient Support Specialist
- Hermitage, TN (19 miles from Lebanon, TN)
- 17 hours ago
- Hermitage, TN (19 miles from Lebanon, TN)
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Hermitage, TN (19 miles from Lebanon, TN)
- 1 day ago
- Hermitage, TN (19 miles from Lebanon, TN)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
systems Experience troubleshooting Mac operating systems Must be familiar with common desktop and user administration paradigms and tools such as: System imaging MS Active Directory Antivirus/Antimalware...
Due to constant growth within the company, the IT department at WebstaurantStore (a Clark Associates, Inc company) is looking for intelligent and driven entry-level IT professionals searching for...
- Goodlettsville, TN (24 miles from Lebanon, TN)
- 20 days ago
- Goodlettsville, TN (24 miles from Lebanon, TN)
- 20 days ago
Experience leading large-scale technology upgrades/migrations (applications, operating systems, etc.) in a corporate environment....
Temporary- Help Desk Assistant (Pool)
- Gallatin, TN (12 miles from Lebanon, TN)
- 60+ days ago
- Gallatin, TN (12 miles from Lebanon, TN)
- 60+ days ago
Provide IT Help Desk support for students (walk-in and phone) for various technical issues including but not limited to username/passwords, minor hardware and software problems, and email....
- Lakewood, TN (19 miles from Lebanon, TN)
- 90+ days ago
- Lakewood, TN (19 miles from Lebanon, TN)
- 90+ days ago
Troubleshoot Windows 7 and 10 operating systems, applications and networking functions. Setup and configure workstations to be used in diverse environments, adhering to security requirements....
Demographic Data for Lebanon, TN
Moving to Lebanon, TN? Find some basic demographic data about Lebanon, TN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Lebanon, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lebanon, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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