Help Desk Analyst Jobs in Knoxville, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Support Technician - Dollywood Park & Resorts - Full Time Year Round
- Pigeon Forge, TN (21 miles from Knoxville, TN)
- 8 days ago
- Pigeon Forge, TN (21 miles from Knoxville, TN)
- 8 days ago
systems (client and server operating systems) MAC OS and apple IOS Firm grasp on networking concepts such as IP addressing, etc....
- Maryville, TN (21 miles from Knoxville, TN)
- 8 days ago
- Maryville, TN (21 miles from Knoxville, TN)
- 8 days ago
About The Team The Desktop Support team has the privilege of serving as the face of Tech for a majority of the Clayton team members. This team works at a fast pace in support of a wide range of...
IT Support Service Desk Student Employee Location: Knoxville, TN Job Summary and Description: The IT Service Student Employee will assist the Service Desk team and other IT units regarding...
USER SUPT ANALYST SR ID 4221586 Facility Covenant Health Corporate Department Name IT DESKTOP SUPPORT Overview Senior User Support Analyst, IT Desktop Support Full Time, 80 Hours Per Pay Period,...
Help Desk Analyst: Office of Innovative Technologies - UTK
- Knoxville, TN
- 10 days ago
- Knoxville, TN
- 10 days ago
Help Desk Analyst: Office of Innovative Technologies - UTK University of Tennessee Chattanooga Knoxville, TN Full-time Information Services / Technology (IT) Posted on March 19, 2025 Job Description...
Technical Support Rep 2 (Netsapien / MS Teams)
- Alcoa, TN (11 miles from Knoxville, TN)
- 17 days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 17 days ago
SUMMARY The Technical Support Netsapien/MS Teams Rep 2 will be integral in the support of existing Netsapien and MS Teams customers and their integration with enterprise cloud solutions. They will...
Technical Support Specialist I or II
- Oak Ridge, TN (20 miles from Knoxville, TN)
- 24 days ago
- Oak Ridge, TN (20 miles from Knoxville, TN)
- 24 days ago
Spectra Tech is looking for a Technical Support Specialist 1 and 2. What You'll Do Deliver exceptional customer service at the IS&S Walk-Up desk assisting employees and subcontractors with...
Customer service, organizational and prioritization, and complex problem-solving skills are needed as well as a working knowledge of computer operating systems and hardware....
Customer Technical Support Representative
- Clinton, TN (16 miles from Knoxville, TN)
- 30+ days ago
- Clinton, TN (16 miles from Knoxville, TN)
- 30+ days ago
Responsibilities Peraton is seeking a Technical Customer Support Representative to join our team of qualified, diverse individuals. The ideal candidate will support the Department of Homeland...
Desk Support all efforts to meet or exceed company revenue/profit goals Recruit Team Members Manage the use of ConnectWise, E-Automate and DCA tools Promote an environment that advances our Core Values...
- Alcoa, TN (11 miles from Knoxville, TN)
- 45+ days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 45+ days ago
SUMMARY The Technical Support Rep 1 is responsible for providing advanced technical support to Momentum Retail customers as well as escalated issue resolution for Momentum Resellers. ESSENTIAL...
The Product Support Engineer role at Emerson in Knoxville, TN is an incredible opportunity for your career in Industrial Automation! You'll be at the forefront of supporting our Condition...
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Demographic Data for Knoxville, TN
Moving to Knoxville, TN? Find some basic demographic data about Knoxville, TN below.
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Salary for Help Desk Analyst Jobs in Knoxville, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Knoxville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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