Help Desk Analyst Jobs in Knoxville, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Alcoa, TN (11 miles from Knoxville, TN)
- 17 hours ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 17 hours ago
SUMMARY The Technical Support Rep 2 is responsible for providing advanced technical support to Momentum's direct business customers and Momentum resellers. ESSENTIAL DUTIES AND RESPONSIBILITIES...
Customer Technical Support Representative
- Clinton, TN (16 miles from Knoxville, TN)
- 5 days ago
- Clinton, TN (16 miles from Knoxville, TN)
- 5 days ago
Responsibilities Peraton is seeking a Technical Customer Support Representative to join our team of qualified, diverse individuals. The ideal candidate will support the Department of Homeland...
Desk Support all efforts to meet or exceed company revenue/profit goals Recruit Team Members Manage the use of ConnectWise, E-Automate and DCA tools Promote an environment that advances our Core Values...
- Oak Ridge, TN (20 miles from Knoxville, TN)
- 6 days ago
- Oak Ridge, TN (20 miles from Knoxville, TN)
- 6 days ago
TEKsystems Helpdesk Support Specialist in Oak Ridge , Tennessee Description Must have skills: Good communication skills Great customer service Skills Help desk, Active directory, Troubleshooting,...
- Alcoa, TN (11 miles from Knoxville, TN)
- 6 days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 6 days ago
SUMMARY The Technical Support Rep 1 is responsible for providing advanced technical support to Momentum Retail customers as well as escalated issue resolution for Momentum Resellers. ESSENTIAL...
The Product Support Engineer role at Emerson in Knoxville, TN is an incredible opportunity for your career in Industrial Automation! You'll be at the forefront of supporting our Condition...
Helpdesk Support Specialist- Orange County
- Oak Ridge, TN (20 miles from Knoxville, TN)
- 8 days ago
- Oak Ridge, TN (20 miles from Knoxville, TN)
- 8 days ago
Description Manager really likes to see someone with a call center background who has experience with being on the phone and transferring calls and supporting people over the phone. Degree + home...
IT Customer Applications Support Specialist
- Alcoa, TN (11 miles from Knoxville, TN)
- 14 days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 14 days ago
Job Summary The Customer Application Support Specialist is responsible for supporting the ongoing Information Technology needs of Cirrus customers. The position provides guidance for all aspects...
- Strawberry Plains, TN (13 miles from Knoxville, TN)
- 14 days ago
- Strawberry Plains, TN (13 miles from Knoxville, TN)
- 14 days ago
Solid understanding of computer and mobile operating systems, including Windows 11, Windows Server 2016 and later, IOS and Android....
Desktop Support Analyst: Office of Innovative Technologies - UTK
- Knoxville, TN
- 18 days ago
- Knoxville, TN
- 18 days ago
Support will include answering questions, analyzing and resolving problems, installing & testing operating systems & applications, configuring hardware & software including computers & peripherals,...
Academic Support Specialist: School of Art - UTK
- Knoxville, TN
- 22 days ago
- Knoxville, TN
- 22 days ago
Knowledge of digital media production software including but not limited to Adobe CC and Microsoft Excel; Mac and Windows operating systems (imaging, installing, updating, and maintenance); and academic...
Knoxville, TN | Network Support Specialist | Full-time We are actively recruiting a Network Support Specialist for our client in Knoxville, TN. This is a contract-to-hire opportunity that will...
- Maryville, TN (21 miles from Knoxville, TN)
- 29 days ago
- Maryville, TN (21 miles from Knoxville, TN)
- 29 days ago
Service Desk Tech I Second Shift 11am 8pm Position Summary The Service Desk role serves as a liaison between technology teams and the business. Providing support for Clayton team members with...
systems Software configuration and updates Secure disposal of old equipment Warranty transactions Weekend and on-call rotation Working from and updating ticketing system Driving company vehicles to...
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
Demographic Data for Knoxville, TN
Moving to Knoxville, TN? Find some basic demographic data about Knoxville, TN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Knoxville, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Knoxville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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