Help Desk Analyst Jobs in Franklin, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Senior Endpoint and Virtual Desktop Engineer
- Nashville, TN (22 miles from Franklin, TN)
- moments ago
- Nashville, TN (22 miles from Franklin, TN)
- moments ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Advanced Technical Support Specialist
- Nashville, TN (22 miles from Franklin, TN)
- moments ago
- Nashville, TN (22 miles from Franklin, TN)
- moments ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Position: Desktop Engineer Location: Frankiln, TN(Onsite) Qualifications Working knowledge of Windows 10 3-5+ years of experience in supporting internal PC and MAC users, including HW, SW,...
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
systems and network infrastructure devices....
- Nashville, TN (22 miles from Franklin, TN)
- 2 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 2 days ago
OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone...
iOS Production Support Engineer
- Nashville, TN (22 miles from Franklin, TN)
- 2 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 2 days ago
Job Summary: We are looking for a skilled iOS Production Support Engineer to join our mobile development team. The ideal candidate will be responsible for monitoring, diagnosing, and resolving...
IT Support experience - L2/L3 Strong MAC experience 4+ years experience in supporting internal PC/MAC including HW/SW, Network, phone Strong troubleshooting skills Group policy Install, configure,...
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
systems, Microsoft Active Directory, networking and TCP/IP, and Information Systems Security principles strongly preferred Schedule: Monday - Friday, 9am - 6pm Aegis Sciences Corporation is an Equal...
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
., stocking our self-service hardware shelf, writing how-to articles) Participate in a seven-day, on-call rotation for after-hours support Who you are: Backed by 1+ year of Help Desk support experience...
- Brentwood, TN (14 miles from Franklin, TN)
- 4 days ago
- Brentwood, TN (14 miles from Franklin, TN)
- 4 days ago
desk support, Windows, Office 365, Windows 7, Microsoft office, troubleshooting, help desk, support, customer service, Password reset, windows 10 Additional Skills & Qualifications This person will...
- Nashville, TN (22 miles from Franklin, TN)
- 4 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 4 days ago
JOB SUMMARY Contribute general knowledge and skill in technology to provide second-level, escalated support and break- fix (repairs, installations, maintenance of all property & above...
- Brentwood, TN (14 miles from Franklin, TN)
- 4 days ago
- Brentwood, TN (14 miles from Franklin, TN)
- 4 days ago
Help desk support Windows Office 365 Windows 7 ?...
HomeCare HomeBase/HCHB - Applications Support Analyst
- Nashville, TN (22 miles from Franklin, TN)
- 8 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 8 days ago
Our Company Abode Hospice and Home Health Overview The HomeCare HomeBase Support Analyst is responsible for supporting the implementation and on-going management of a variety of IT applications...
- Nashville, TN (22 miles from Franklin, TN)
- 9 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 9 days ago
Company Description Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in...
Cisco Certified (CCNA) Tech Support Engineer - Located in N. New Jersey
- Nashville, TN (22 miles from Franklin, TN)
- 11 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 11 days ago
Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical knowledge to...
Demographic Data for Franklin, TN
Moving to Franklin, TN? Find some basic demographic data about Franklin, TN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Franklin, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Franklin, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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