Help Desk Analyst Jobs in Columbia, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Franklin, TN (15 miles from Columbia, TN)
- 6 days ago
- Franklin, TN (15 miles from Columbia, TN)
- 6 days ago
Overview Ready to be the hero behind every click, tap, and keystroke? Join our team as a Desktop Support Technician and become the guardian of seamless digital experiences. In a world where...
This person is responsible for recommending and scheduling repairs, as well as staying current with Microsoft operating system life cycles and recommending OS upgrades are required....
- Franklin, TN (15 miles from Columbia, TN)
- 30+ days ago
- Franklin, TN (15 miles from Columbia, TN)
- 30+ days ago
A client in the Franklin, TN area is looking for a Help Desk Support role to join their team. They need someone to sit on-site 3 days a week....
Support Engineer- Azure logs Analysis and Incident Management
- Franklin, TN (15 miles from Columbia, TN)
- 30+ days ago
- Franklin, TN (15 miles from Columbia, TN)
- 30+ days ago
Key Responsibilities: Monitor, analyze, and troubleshoot Azure logs (Azure Monitor, Log Analytics, Application Insights, etc) to identify and resolve issues. Manage and resolve events and...
Senior Solutions Support Engineer
- Franklin, TN (15 miles from Columbia, TN)
- 60+ days ago
- Franklin, TN (15 miles from Columbia, TN)
- 60+ days ago
For this U.S. based position, the expected compensation range is $80,640- $120,960 per year, which includes base pay and short-term incentive. The compensation range for this full-time position...
Demographic Data for Columbia, TN
Moving to Columbia, TN? Find some basic demographic data about Columbia, TN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Columbia, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Columbia, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »