Help Desk Analyst Jobs in Bristol, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Biomedical Equipment Support Specialist
- Johnson City, TN (20 miles from Bristol, TN)
- 7 days ago
- Johnson City, TN (20 miles from Bristol, TN)
- 7 days ago
In the event of a system failure, BESSs reload operating systems and clinical application software and interface with the Office of Information and Technology (OIT) to keep systems operational....
Biomedical Equipment Support Specialist
- Johnson City, TN (20 miles from Bristol, TN)
- 8 days ago
- Johnson City, TN (20 miles from Bristol, TN)
- 8 days ago
The incumbent serves as a Biomedical Equipment Support Specialist (BESS) at the full performance level within a Healthcare Technology Management (HTM) department at a VA facility. Works in support...
Help Desk - IT BR Bristol, TN, USA Req #868 Tuesday, July 2, 2024 HELPDESK TECHNICIAN Helpdesk Technicians - will be working alongside Helpdesk Technicians and performing the duties of a Helpdesk...
- Johnson City, TN (20 miles from Bristol, TN)
- 30+ days ago
- Johnson City, TN (20 miles from Bristol, TN)
- 30+ days ago
systems, networks, databases and network security concepts and tools is required Working knowledge of the Microsoft Office application suite including MS Outlook Our benefits include: Health Insurance...
Demographic Data for Bristol, TN
Moving to Bristol, TN? Find some basic demographic data about Bristol, TN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Bristol, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Bristol, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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