Help Desk Analyst Jobs in Providence, RI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Raynham, MA (19 miles from Providence, RI)
- 6 hours ago
- Raynham, MA (19 miles from Providence, RI)
- 6 hours ago
Desktop Support Job Location: Raynham, MA Work Model: Onsite Required Skills: Desktop Support at an Enterprise level Data centre Knowledge and Troubleshooting skills Health Care / life Sciences...
- Smithfield, RI (8 miles from Providence, RI)
- 11 hours ago
- Smithfield, RI (8 miles from Providence, RI)
- 11 hours ago
Strong technical aptitude and work ethic - Strong knowledge of MS Office Product Suite including 2013, and Windows 10 Operating System support and troubleshooting MAC experience Shipping and Receiving...
- Smithfield, RI (8 miles from Providence, RI)
- 1 day ago
- Smithfield, RI (8 miles from Providence, RI)
- 1 day ago
Help Desk Technician( 6 Months or longer ) Industry : Healthcare FSLA status : Non-ExemptDepartment: OperationsLevel: Entry to mid-level Location : Smithfield, RI Pay Rate: 17.00 At NTT DATA, we...
- Cranston, RI (2 miles from Providence, RI)
- 1 day ago
- Cranston, RI (2 miles from Providence, RI)
- 1 day ago
Help Desk Associate Level 1 CMIT Solutions National Corp. Cranston CMIT is looking for a customer-focused Help Desk Associate to join our team. The successful candidate will be comfortable working...
IT Support Associate II, One Medical IT Support
- Johnston, RI (5 miles from Providence, RI)
- 1 day ago
- Johnston, RI (5 miles from Providence, RI)
- 1 day ago
BASIC QUALIFICATIONS - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - High school or equivalent - Experience troubleshooting integrated and interdependent...
- Newport, RI (23 miles from Providence, RI)
- 2 days ago
- Newport, RI (23 miles from Providence, RI)
- 2 days ago
Experience with various operating systems (Windows, macOS, etc.) and their administration....
Job Posting ID#: 140696 Job Title: Computer Technician (Jr. Configuration Specialist) Client: Rhode Island Department of Education (RIDE) Location: Providence, RI 100% onsite from Day 1 Duration:...
- Warwick, RI (8 miles from Providence, RI)
- 3 days ago
- Warwick, RI (8 miles from Providence, RI)
- 3 days ago
This person should possess a good knowledge of the Microsoft Windows environment in both the client and server operating systems. ESSENTIAL DUTIES AND RESPONSIBILITIES 1....
Assistant Publications Technical Support Specialist
- Providence, RI
- 4 days ago
- Providence, RI
- 4 days ago
Assistant LaTex Technical Support Specialist Regular Full-Time Providence, RI, US 30+ days ago Requisition ID: 1358 POSITION: Assistant Publications Technical Support Specialist (LaTex) LOCATION:...
Infrastructure Services - IT Support Manager
- Warwick, RI (8 miles from Providence, RI)
- 4 days ago
- Warwick, RI (8 miles from Providence, RI)
- 4 days ago
Position Title: IT Support Manager Location: Indianapolis, IN, Warwick, RI or Arcola, IL (Hybrid role but must live in 1 of those 3 areas) Starting Pay: $108-157K base per year DOE THE MOST...
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver...
- North Providence, RI (2 miles from Providence, RI)
- 6 days ago
- North Providence, RI (2 miles from Providence, RI)
- 6 days ago
Strong Microsoft Operating System installation, Asset Mgmt and troubleshooting skills Strong experience in troubleshooting MS office (Outlook, Word, Excel, Power point etc) Strong desktop support knowledge...
Red River Systems Support Engineer II in Providence , Rhode Island Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Sales Applications Support Analyst II
- Milford, MA (23 miles from Providence, RI)
- 8 days ago
- Milford, MA (23 miles from Providence, RI)
- 8 days ago
Overview Interested in joining our Applications team? Do you enjoy traveling and networking with customers?TA Instruments Applications Organization is comprised of highly skilled, motivated and...
Entry Level Network Support Specialist Job Poster : Jobs Skills:Network Support | Location: Providence, RI, Rhode Island, United States Of America Views:0 Network Support Specialist Our Network...
Demographic Data for Providence, RI
Moving to Providence, RI? Find some basic demographic data about Providence, RI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Providence, RI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Providence, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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