Help Desk Analyst Jobs in Rhode Island
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Technician( 6 Months or longer ) Industry : Healthcare FSLA status : Non-ExemptDepartment: OperationsLevel: Entry to mid-level Location : Smithfield, RI Pay Rate: 17.00 At NTT DATA, we...
Help Desk Associate Level 1 CMIT Solutions National Corp. Cranston CMIT is looking for a customer-focused Help Desk Associate to join our team. The successful candidate will be comfortable working...
BASIC QUALIFICATIONS - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - High school or equivalent - Experience troubleshooting integrated and interdependent...
Experience with various operating systems (Windows, macOS, etc.) and their administration....
Job Posting ID#: 140696 Job Title: Computer Technician (Jr. Configuration Specialist) Client: Rhode Island Department of Education (RIDE) Location: Providence, RI 100% onsite from Day 1 Duration:...
This person should possess a good knowledge of the Microsoft Windows environment in both the client and server operating systems. ESSENTIAL DUTIES AND RESPONSIBILITIES 1....
Assistant Publications Technical Support Specialist
- Providence, RI
- 3 days ago
- Providence, RI
- 3 days ago
Assistant LaTex Technical Support Specialist Regular Full-Time Providence, RI, US 30+ days ago Requisition ID: 1358 POSITION: Assistant Publications Technical Support Specialist (LaTex) LOCATION:...
Position Title: IT Support Manager Location: Indianapolis, IN, Warwick, RI or Arcola, IL (Hybrid role but must live in 1 of those 3 areas) Starting Pay: $108-157K base per year DOE THE MOST...
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver...
- North Providence, RI
- 5 days ago
- North Providence, RI
- 5 days ago
Strong Microsoft Operating System installation, Asset Mgmt and troubleshooting skills Strong experience in troubleshooting MS office (Outlook, Word, Excel, Power point etc) Strong desktop support knowledge...
Red River Systems Support Engineer II in Providence , Rhode Island Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Entry Level Network Support Specialist Job Poster : Jobs Skills:Network Support | Location: Providence, RI, Rhode Island, United States Of America Views:0 Network Support Specialist Our Network...
Windows10 & 11 OS installation and troubleshooting Worked on Windows Active Directory and familiar with AD concepts & GPO Knowledge and Worked on Laptop imaging using SCCM O365 support and...
Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About the Role We are seeking an experienced Technical Customer Support Specialist. This role requires...
Remote WorkLocation: North Kingstown, RI Description: Title: IT Desktop Technician Location: North Kingstown, RI Duration: 06+ Months (Contract to Fulltime) Job Summary: We are seeking a skilled IT...
Demographic Data for Rhode Island
Moving to Rhode Island? Find some basic demographic data about Rhode Island below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Rhode Island
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Rhode Island offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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