Help Desk Analyst Jobs in East Providence, RI

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 32 Jobs

Desktop Support

  • Raynham, MA (17 miles from East Providence, RI)
  • 7 hours ago
  • Raynham, MA (17 miles from East Providence, RI)
  • 7 hours ago

Desktop Support Job Location: Raynham, MA Work Model: Onsite Required Skills: Desktop Support at an Enterprise level Data centre Knowledge and Troubleshooting skills Health Care / life Sciences...

Desktop Support Technician

  • Smithfield, RI (10 miles from East Providence, RI)
  • 12 hours ago
  • Smithfield, RI (10 miles from East Providence, RI)
  • 12 hours ago

Strong technical aptitude and work ethic - Strong knowledge of MS Office Product Suite including 2013, and Windows 10 Operating System support and troubleshooting MAC experience Shipping and Receiving...

Help Desk Technician

  • Smithfield, RI (10 miles from East Providence, RI)
  • 1 day ago
  • Smithfield, RI (10 miles from East Providence, RI)
  • 1 day ago

Help Desk Technician( 6 Months or longer ) Industry : Healthcare FSLA status : Non-ExemptDepartment: OperationsLevel: Entry to mid-level Location : Smithfield, RI Pay Rate: 17.00 At NTT DATA, we...

Help Desk Associate Level 1

  • Cranston, RI (2 miles from East Providence, RI)
  • 1 day ago
  • Cranston, RI (2 miles from East Providence, RI)
  • 1 day ago

Help Desk Associate Level 1 CMIT Solutions National Corp. Cranston CMIT is looking for a customer-focused Help Desk Associate to join our team. The successful candidate will be comfortable working...

IT Support Associate II, One Medical IT Support

  • Johnston, RI (8 miles from East Providence, RI)
  • 1 day ago
  • Johnston, RI (8 miles from East Providence, RI)
  • 1 day ago

BASIC QUALIFICATIONS - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - High school or equivalent - Experience troubleshooting integrated and interdependent...

Level 2 Helpdesk Technician

  • Newport, RI (22 miles from East Providence, RI)
  • 2 days ago
  • Newport, RI (22 miles from East Providence, RI)
  • 2 days ago

Experience with various operating systems (Windows, macOS, etc.) and their administration....

Computer Technician

  • Providence, RI (2 miles from East Providence, RI)
  • 2 days ago
  • Providence, RI (2 miles from East Providence, RI)
  • 2 days ago

Job Posting ID#: 140696 Job Title: Computer Technician (Jr. Configuration Specialist) Client: Rhode Island Department of Education (RIDE) Location: Providence, RI 100% onsite from Day 1 Duration:...

Support Engineer

  • Warwick, RI (8 miles from East Providence, RI)
  • 3 days ago
  • Warwick, RI (8 miles from East Providence, RI)
  • 3 days ago

This person should possess a good knowledge of the Microsoft Windows environment in both the client and server operating systems. ESSENTIAL DUTIES AND RESPONSIBILITIES 1....

Assistant Publications Technical Support Specialist

  • Providence, RI (2 miles from East Providence, RI)
  • 4 days ago
  • Providence, RI (2 miles from East Providence, RI)
  • 4 days ago

Assistant LaTex Technical Support Specialist Regular Full-Time Providence, RI, US 30+ days ago Requisition ID: 1358 POSITION: Assistant Publications Technical Support Specialist (LaTex) LOCATION:...

Infrastructure Services - IT Support Manager

  • Warwick, RI (8 miles from East Providence, RI)
  • 4 days ago
  • Warwick, RI (8 miles from East Providence, RI)
  • 4 days ago

Position Title: IT Support Manager Location: Indianapolis, IN, Warwick, RI or Arcola, IL (Hybrid role but must live in 1 of those 3 areas) Starting Pay: $108-157K base per year DOE THE MOST...

Technical Support Representative

  • Providence, RI (2 miles from East Providence, RI)
  • 5 days ago
  • Providence, RI (2 miles from East Providence, RI)
  • 5 days ago

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver...

("desktop support" or "System support" or "Deskside Support" or "Laptop Support" or "Computer support")

  • North Providence, RI (4 miles from East Providence, RI)
  • 6 days ago
  • North Providence, RI (4 miles from East Providence, RI)
  • 6 days ago

Strong Microsoft Operating System installation, Asset Mgmt and troubleshooting skills Strong experience in troubleshooting MS office (Outlook, Word, Excel, Power point etc) Strong desktop support knowledge...

Systems Support Engineer II

  • Providence, RI (2 miles from East Providence, RI)
  • 7 days ago
  • Providence, RI (2 miles from East Providence, RI)
  • 7 days ago

Red River Systems Support Engineer II in Providence , Rhode Island Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...

Entry Level Network Support Specialist

  • Providence, RI (2 miles from East Providence, RI)
  • 8 days ago
  • Providence, RI (2 miles from East Providence, RI)
  • 8 days ago

Entry Level Network Support Specialist Job Poster : Jobs Skills:Network Support | Location: Providence, RI, Rhode Island, United States Of America Views:0 Network Support Specialist Our Network...

Desktop Support

  • East Providence, RI
  • 9 days ago
  • East Providence, RI
  • 9 days ago

Windows10 & 11 OS installation and troubleshooting Worked on Windows Active Directory and familiar with AD concepts & GPO Knowledge and Worked on Laptop imaging using SCCM O365 support and...

Demographic Data for East Providence, RI

Moving to East Providence, RI? Find some basic demographic data about East Providence, RI below.

Local
National
22,140
725
Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in East Providence, RI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in East Providence, RI offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in East Providence, RI
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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