Help Desk Analyst Jobs in Reading, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Director FERC & RTO Technical Support - Regulated Commodity Operations and Compliance
- Reading, PA
- 3 days ago
- Reading, PA
- 3 days ago
FirstEnergy at a Glance** We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our...
MLOps L2 Support Engineer to provide 24/7 production support for machine learning (ML) and data pipelines. The role requires on-call support, including weekends, to ensure high availability and...
Experience with the integration of desktop and virtual operating systems such as Azure, VMWare, AWS. Experience with Group policy Objects (GPO). Scoping, WMI queries, delegation....
- Wyomissing, PA (2 miles from Reading, PA)
- 9 days ago
- Wyomissing, PA (2 miles from Reading, PA)
- 9 days ago
Requisition Number: 26088 A subsidiary of UGI Corporation, UGI Energy Services supplies and markets natural gas, liquid fuels, renewable natural gas, and electricity to 42,000 customer locations...
- Lititz, PA (22 miles from Reading, PA)
- 10 days ago
- Lititz, PA (22 miles from Reading, PA)
- 10 days ago
TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life.With a legacy of innovation spanning over 45 years, TAIT has grown...
Greetings from Canopy One Solutions, Hope your day is Treating you well! We are immediately hiring for the below given position, if you think you are right suitable resources for this opportunity...
ML Ops Support Engineer at Reading, PA (Onsite) Reading PA
- Reading, PA
- 11 days ago
- Reading, PA
- 11 days ago
ML Ops Support Engineer at Reading, PA (Onsite) Reading PA Start Date: 4/21/2025 Duration: 36 Weeks Services Location: PA/Reading Description Of Services: MLOps L2 Support Engineer to provide 24/7...
Role Title: MLOps L2 Support Engineer Location City: Reading, PA( Onsite role) Required Skills & Experience: Experience: 5+ years in MLOps, Data Engineering, or Production Support Dataiku DSS:...
- Lititz, PA (22 miles from Reading, PA)
- 16 days ago
- Lititz, PA (22 miles from Reading, PA)
- 16 days ago
Day to day: 15% EDI Support 85% Application support/enhancements escalations to development team for new feature coding Description: This position is responsible for the administration,...
Our client is looking for a Desktop Support Technician for a 3-month contract in Reading, PA 19506. Applicants must be currently authorized to work in the US on a full-time basis now and in the...
Desktop Support Technician II Job Description Title: Desktop Support Technician II Location: Reading PA 19605 (Onsite) Duration: 3 months (Contract to Hire) Shift Hours: (M-F) 7:30am-4:30pm Notes:...
Demographic Data for Reading, PA
Moving to Reading, PA? Find some basic demographic data about Reading, PA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Reading, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Reading, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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