Help Desk Analyst Jobs in Pennsylvania
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- George DeLallo Company
- Mount Pleasant, PA
- 7 days ago
- George DeLallo Company
- Mount Pleasant, PA
- 7 days ago
DeLallo is seeking candidates for an IT Help Desk Technician in our Mount Pleasant, PA office. This position is responsible for providing technical assistance on our computer systems and serves as...
Clinical Support Specialist / CSS, LPN, Home Health
- Philadelphia, PA
- 18 days ago
- Philadelphia, PA
- 18 days ago
Location: Bristol, PA Shift: Full Time Salary: $68000 - $75000 / year Find Your Passion and Purpose as a Clinical Support Specialist Reimagine Your Career in Corporate Healthcare As a...
systems, and administering software distribution....
The Level I Service Desk Technicians role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively...
Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized...
$33.25/hr This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and supporting hardware. The...
Help Desk Pittsburgh, Pennsylvania | Full Time Temporary/Contract | NA March 10, 2025 | Job ID: T-1296636-BMK_... Job Summary Beacon Hill is seeking customer service-driven candidates for an...
Epic Certified Willow Inpatient Support Specialist
- Pittsburgh, PA
- 11 hours ago
- Pittsburgh, PA
- 11 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
RCA's Passion "I joined RCA in 2017 as a Recovery Support Specialist (RSS) and it was one of the most rewarding journeys of my life -- being of service to those struggling with the same disease I...
- Philadelphia, PA
- 1 day ago
- Philadelphia, PA
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Innova Solutions is immediately hiring a Support Engineer Position type: Permanent Duration: Fulltime Location: Pennsylvania, US As a Support Engineer, you will: Experience playing the role of...
Innova Solutions is immediately hiring a Sr Support Engineer Position type: Permanent Duration: Fulltime Location: Pennsylvania, US As a Sr Support Engineer, you will: Experience playing the role...
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
Operating System & Software Upgrades: Manage OS and software upgrades for a range of systems (Windows, macOS, Linux), ensuring secure, up-to-date environments....
Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a Desktop Support...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Pennsylvania
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »