Help Desk Analyst Jobs in Pennsylvania
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Join the ACNB Bank Team as a Help Desk Specialist! Do you have experience in helping troubleshoot computer system irregularities? Take your IT experience to the next level! ACNB Bank, in historic...
Requirements: 1 years of experience in IT Service Desk or Call Center support roles. Proficiency in Windows 7 and Office 365 troubleshooting in a networked setup. Experience with Active Directory...
at Unisys in Philadelphia, Pennsylvania, United States Job Description We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions...
at Unisys in Philadelphia, Pennsylvania, United States Job Description We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions...
systems, office productivity suites, antivirus, browsers, etc....
85dB) x Mechanical Hazards x Use of Vibrating Tools x Operates Vehicle (company) x Operates Heavy Equipment x Use of Lifting/Transfer Devices x Rotates All Shifts x x 8 Hours Shifts x x 10-12...
Technical Specialist Help Desk (Full Time Remote)
- King of Prussia, PA
- 1 day ago
- King of Prussia, PA
- 1 day ago
Description:We are committed to work life balance by promoting this REMOTE telework option. These job requirements allow the employee to work their entire schedule somewhere other than a Lockheed...
Remote WorkInformation Technology Technician(Service Desk)
- Wilkes Barre, PA
- 1 day ago
- Wilkes Barre, PA
- 1 day ago
Maintains anti-malware and intrusion detection systems. Installs, configures and manages end-user workstations, thin clients, laptops, and mobile devices. Posts updates to County websites....
Biomedical Equipment Support Specialist (Information Systems)
- Pittsburgh, PA
- 1 day ago
- Pittsburgh, PA
- 1 day ago
Facilitates operating system updates, upgrades, and virus protection....
Director FERC & RTO Technical Support - Regulated Commodity Operations and Compliance
- Reading, PA
- 1 day ago
- Reading, PA
- 1 day ago
FirstEnergy at a Glance** We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our...
Job Details: Senior Help Desk Associate I am seeking a highly motivated and experienced Help Desk Specialist to join a dynamic team and be the go-to resource, including providing crucial support...
213068 Desktop Support Technician - York - Full-Time - Day Location: WellSpan Health, York, PA Schedule: Full Time General Summary Completes software/hardware installs, upgrades, ad-hoc project...
Mainframe Technical Support Engineer - Storage Management
- Pittsburgh, PA
- 2 days ago
- Pittsburgh, PA
- 2 days ago
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please...
Resolve common IT issues, including but not limited to, network connectivity, email, software applications, hardware malfunctions, and operating system problems....
Solid technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Troubleshooting experience on Microsoft...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Pennsylvania
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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