Help Desk Analyst Jobs in Pittsburgh, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Software Engineer Lead - Informatica/Database Tech/Data Solutions
- Pittsburgh, PA
- 15 hours ago
- Pittsburgh, PA
- 15 hours ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
- United, PA (23 miles from Pittsburgh, PA)
- 1 day ago
- United, PA (23 miles from Pittsburgh, PA)
- 1 day ago
systems, and administering software distribution....
- Monroeville, PA (7 miles from Pittsburgh, PA)
- 1 day ago
- Monroeville, PA (7 miles from Pittsburgh, PA)
- 1 day ago
$33.25/hr This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and supporting hardware. The...
Help Desk Pittsburgh, Pennsylvania | Full Time Temporary/Contract | NA March 10, 2025 | Job ID: T-1296636-BMK_... Job Summary Beacon Hill is seeking customer service-driven candidates for an...
Epic Certified Willow Inpatient Support Specialist
- Pittsburgh, PA
- 1 day ago
- Pittsburgh, PA
- 1 day ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Pittsburgh, PA
- 2 days ago
- Pittsburgh, PA
- 2 days ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
Strong knowledge of Windows operating systems and troubleshooting Windows-based environments. Experience with Microsoft 365 administration, including user management and email support....
Summary The IT Service Desk Technician ll is responsible for providing technical support and assistance to end-users within the organization. This role involves imaging computers, utilizing SCCM...
- United, PA (23 miles from Pittsburgh, PA)
- 4 days ago
- United, PA (23 miles from Pittsburgh, PA)
- 4 days ago
Rivers Agile IT Help Desk Support in PA , United States Rivers Agile specializes in building software products for other small- to medium-sized businesses....
Recovery Support Specialist - Recovery Living
- Monroeville, PA (7 miles from Pittsburgh, PA)
- 5 days ago
- Monroeville, PA (7 miles from Pittsburgh, PA)
- 5 days ago
RCA's Passion "I joined RCA in 2017 as a Recovery Support Specialist (RSS) and it was one of the most rewarding journeys of my life -- being of service to those struggling with the same disease I...
Beacon Hill Technologies is looking for Help Desk, Desk Top, Field Tech, and IT Support professionals to work on Contract, Contract to Hire, and Direct Hire with our clients in the Pittsburgh...
Customer Care - Product Technical Support Specialist - Hybrid
- Pittsburgh, PA
- 7 days ago
- Pittsburgh, PA
- 7 days ago
Reference #: R10736CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives....
- Eighty Four, PA (16 miles from Pittsburgh, PA)
- 8 days ago
- Eighty Four, PA (16 miles from Pittsburgh, PA)
- 8 days ago
Experience with Windows operating systems (Windows 10/11), Microsoft Office Suite, and Active Directory....
Innovative Systems, one of the worlds most trusted providers of best-of-breed data quality and compliance solutions is looking for a bilingual Arabic and English Technical Support Consultant to...
Demographic Data for Pittsburgh, PA
Moving to Pittsburgh, PA? Find some basic demographic data about Pittsburgh, PA below.
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Salary for Help Desk Analyst Jobs in Pittsburgh, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pittsburgh, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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