Help Desk Analyst Jobs in Philadelphia, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Analyst The Wistar Institute, 3601 Spruce Street, Philadelphia, Pennsylvania, United States of America Req #966 Wednesday, April 16, 2025 The Wistar Institute has an opening for a Help Desk...
- Plymouth Meeting, PA (12 miles from Philadelphia, PA)
- 1 day ago
- Plymouth Meeting, PA (12 miles from Philadelphia, PA)
- 1 day ago
Systems....
systems, settings, limitations, tweaks, and maintenance procedures Experience troubleshooting and supporting iOS, Android, and other mobile devices with a focus on InTune, Microsoft Outlook Mobile...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Installs, configures, and upgrades operating systems and software using standard business and administrative packages; may modify specific applications for operational departments....
- Wilmington, DE (24 miles from Philadelphia, PA)
- 2 days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 2 days ago
Knowledge: Good knowledge of operating systems such as Microsoft Windows 10, 11, Mac OS, and iOS; processes technical knowledge of Microsoft Office 360 Suite....
- Wilmington, DE (24 miles from Philadelphia, PA)
- 2 days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 2 days ago
Knowledge: Good knowledge of operating systems such as Microsoft Windows. Knowledge of Microsoft Office Suite. Working knowledge of HTTP or FTP to assist users with downloading issues....
Logistics Technology Support Specialist
- Camden, NJ (2 miles from Philadelphia, PA)
- 2 days ago
- Camden, NJ (2 miles from Philadelphia, PA)
- 2 days ago
Who We Are: United States Cold Storage (USCS) is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an...
at Unisys in Philadelphia, Pennsylvania, United States Job Description We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions...
at Unisys in Philadelphia, Pennsylvania, United States Job Description We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions...
Technical Specialist Help Desk (Full Time Remote)
- King of Prussia, PA (15 miles from Philadelphia, PA)
- 3 days ago
- King of Prussia, PA (15 miles from Philadelphia, PA)
- 3 days ago
Description:We are committed to work life balance by promoting this REMOTE telework option. These job requirements allow the employee to work their entire schedule somewhere other than a Lockheed...
Remote Work- Plymouth Meeting, PA (12 miles from Philadelphia, PA)
- 3 days ago
- Plymouth Meeting, PA (12 miles from Philadelphia, PA)
- 3 days ago
Job Details: Senior Help Desk Associate I am seeking a highly motivated and experienced Help Desk Specialist to join a dynamic team and be the go-to resource, including providing crucial support...
- Warrington, PA (20 miles from Philadelphia, PA)
- 3 days ago
- Warrington, PA (20 miles from Philadelphia, PA)
- 3 days ago
Resolve common IT issues, including but not limited to, network connectivity, email, software applications, hardware malfunctions, and operating system problems....
IT Help Desk Analyst Philadelphia, Pennsylvania | Full Time | $ 18 - $ 20 per hour April 14, 2025 | Job ID: T1382635-PHI_......
system using manual and automated software systems Maintain hardware asset inventory lists according to insurance, accounting, and ISO requirements Install and configure non-proprietary applications...
Demographic Data for Philadelphia, PA
Moving to Philadelphia, PA? Find some basic demographic data about Philadelphia, PA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Philadelphia, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Philadelphia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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