Help Desk Analyst Jobs in Philadelphia, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Clinical Support Specialist / CSS, LPN, Home Health
- Philadelphia, PA
- 19 days ago
- Philadelphia, PA
- 19 days ago
Location: Bristol, PA Shift: Full Time Salary: $68000 - $75000 / year Find Your Passion and Purpose as a Clinical Support Specialist Reimagine Your Career in Corporate Healthcare As a...
Job Function: Internal deskside support In-office hardware set up Conference room support, and the Supporting of up to 230 internal employees. They will be answering via walk up support, email,...
- King of Prussia, PA (15 miles from Philadelphia, PA)
- 11 hours ago
- King of Prussia, PA (15 miles from Philadelphia, PA)
- 11 hours ago
About EverestDX Everest DX - We are a Digital Platform Services company, headquartered in Stamford. Our Platform/Solution includes Orchestration, Intelligent operations with BOTs', AI-powered...
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 11 hours ago
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 11 hours ago
Senior Desktop Support Tech Mt Laurel, NJ Full Time Posted by: Horizontal Talent Posted: Tuesday, 11 March 2025 Our client is seeking a dedicated Sr. Desktop Support/Tech to join their team. This...
- Burlington, NJ (19 miles from Philadelphia, PA)
- 15 hours ago
- Burlington, NJ (19 miles from Philadelphia, PA)
- 15 hours ago
About Nimble Nimble is a robotics and AI company inventing and scaling autonomous logistics with intelligent robots to enable fast, efficient, and sustainable commerce. We're developing...
- Fort Washington, PA (12 miles from Philadelphia, PA)
- 16 hours ago
- Fort Washington, PA (12 miles from Philadelphia, PA)
- 16 hours ago
systems, and administering software distribution....
Reference #: 25000538DescriptionGrade: T25 The link below will give you information about the University's "T"salary structure. Learn more about the "T" salary structure. Click here to view some...
- Newtown Square, PA (14 miles from Philadelphia, PA)
- 1 day ago
- Newtown Square, PA (14 miles from Philadelphia, PA)
- 1 day ago
Knowledge of Windows and macOS operating systems, as well as Microsoft O365. Hands-on experience with printers, peripherals, and mobile devices....
Epic Certified Willow Inpatient Support Specialist
- Philadelphia, PA
- 1 day ago
- Philadelphia, PA
- 1 day ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Devon, PA (15 miles from Philadelphia, PA)
- 2 days ago
- Devon, PA (15 miles from Philadelphia, PA)
- 2 days ago
RCA's Passion "I joined RCA in 2017 as a Recovery Support Specialist (RSS) and it was one of the most rewarding journeys of my life -- being of service to those struggling with the same disease I...
- Wilmington, DE (24 miles from Philadelphia, PA)
- 2 days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 2 days ago
Req ID:458647 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and...
- Philadelphia, PA
- 2 days ago
- Philadelphia, PA
- 2 days ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Fleet Systems Support Specialist
- Camden, NJ (2 miles from Philadelphia, PA)
- 2 days ago
- Camden, NJ (2 miles from Philadelphia, PA)
- 2 days ago
Requisition ID: 107772 Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health...
Deployment Lead / IT Support Analyst III (US)
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 3 days ago
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 3 days ago
System, Web Browsers and Internet Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores....
Technical/Desktop Support Manager
- Lafayette Hill, PA (10 miles from Philadelphia, PA)
- 3 days ago
- Lafayette Hill, PA (10 miles from Philadelphia, PA)
- 3 days ago
Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a Desktop Support...
Demographic Data for Philadelphia, PA
Moving to Philadelphia, PA? Find some basic demographic data about Philadelphia, PA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Philadelphia, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Philadelphia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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