Help Desk Analyst Jobs in Monroeville, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Blawnox, PA (10 miles from Monroeville, PA)
- 2 days ago
- Blawnox, PA (10 miles from Monroeville, PA)
- 2 days ago
systems, office productivity suites, antivirus, browsers, etc....
Biomedical Equipment Support Specialist (Information Systems)
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
Facilitates operating system updates, upgrades, and virus protection....
Mainframe Technical Support Engineer - Storage Management
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
Solid technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Troubleshooting experience on Microsoft...
Biomedical Equipment Support Specialist (Information Systems)
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 5 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 5 days ago
Ability to apply information security tools including virus protection, software updates, and operating system patches....
Senior Associate, Production Services Application Support Analyst
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 6 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 6 days ago
Exclusively worked on UNIX/Linux operating systems Database knowledge with strong SQL skills like Oracle, Sql Server, etc Hands-on experience in scripting or programming languages like Python, Perl,...
Mainframe Software Technical Support Engineer
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 6 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 6 days ago
System, System Administration and Configuration CP and CMS XEDIT Strong foundation in z/VM configuration Knowledge of Mainframe Architecture and Operations Knowledge in Assembler language Experience...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 7 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 7 days ago
Application Support Analyst Application Support Analyst About ThoroughCare, Inc. ThoroughCare, Inc. is a healthcare platform services company, founded in 2013 and headquartered in Pittsburgh, PA....
Cisco Certified (CCNA) Tech Support Engineer - Located in N. New Jersey
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 12 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 12 days ago
Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical knowledge to...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 15 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 15 days ago
Job Title: Network Support Specialist Reports to: IT Manager Location: Pittsburgh, Pennsylvania Company Statement: Montauk Renewables, Inc. (NASDAQ: MNTK) is a renewable energy company...
- United, PA (19 miles from Monroeville, PA)
- 16 days ago
- United, PA (19 miles from Monroeville, PA)
- 16 days ago
Job Summary: The API Technical Support Analyst will work on a cross functional team that includes Product Management, QA, Documentation, Professional Services and Support. Their primary...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 18 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 18 days ago
We are seeking a skilled and proactive Application Support Analyst to join our team. The ideal candidate will be responsible for managing day-to-day user queries, supporting application...
Technical Support Analyst - OTHOT
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 18 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 18 days ago
Innovation Works, Inc. Technical Support Analyst - OTHOT Pittsburgh, PA - Full Time Overview: Othot is the leader in artificial intelligence and prescriptive analytics solutions for higher...
Epic Orders/ClinDoc/ASAP Support Specialist
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 20 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 20 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
Computer Support Analyst I Computer Technology Services (CTS) Duquesne University
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 20 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 20 days ago
POSITION SUMMARY: The Computer Support Analyst Is primary responsibility is to excellently support the technology requests and incidents of the university staff. The Computer Support Analyst I...
Demographic Data for Monroeville, PA
Moving to Monroeville, PA? Find some basic demographic data about Monroeville, PA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Monroeville, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Monroeville, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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