Help Desk Analyst Jobs in Monroeville, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- George DeLallo Company
- Mount Pleasant, PA (23 miles from Monroeville, PA)
- 8 days ago
- George DeLallo Company
- Mount Pleasant, PA (23 miles from Monroeville, PA)
- 8 days ago
DeLallo is seeking candidates for an IT Help Desk Technician in our Mount Pleasant, PA office. This position is responsible for providing technical assistance on our computer systems and serves as...
Software Engineer Lead - Informatica/Database Tech/Data Solutions
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 15 hours ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 15 hours ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
- United, PA (19 miles from Monroeville, PA)
- 1 day ago
- United, PA (19 miles from Monroeville, PA)
- 1 day ago
systems, and administering software distribution....
$33.25/hr This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and supporting hardware. The...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 1 day ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 1 day ago
Help Desk Pittsburgh, Pennsylvania | Full Time Temporary/Contract | NA March 10, 2025 | Job ID: T-1296636-BMK_... Job Summary Beacon Hill is seeking customer service-driven candidates for an...
Epic Certified Willow Inpatient Support Specialist
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 1 day ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 1 day ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 2 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 2 days ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 2 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 2 days ago
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
Strong knowledge of Windows operating systems and troubleshooting Windows-based environments. Experience with Microsoft 365 administration, including user management and email support....
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
Summary The IT Service Desk Technician ll is responsible for providing technical support and assistance to end-users within the organization. This role involves imaging computers, utilizing SCCM...
- United, PA (19 miles from Monroeville, PA)
- 4 days ago
- United, PA (19 miles from Monroeville, PA)
- 4 days ago
Rivers Agile IT Help Desk Support in PA , United States Rivers Agile specializes in building software products for other small- to medium-sized businesses....
Desk-Side It Support Technician Part-Time Onsite
- Mount Pleasant, PA (23 miles from Monroeville, PA)
- 5 days ago
- Mount Pleasant, PA (23 miles from Monroeville, PA)
- 5 days ago
DESK-SIDE IT SUPPORT TECHNICIAN - PART-TIME - ONSITE Mt Pleasant, PENNSYLVANIA JOB REFERENCE ID: 24-02602 JOB TYPE: Contract LOCATION: Mt Pleasant, PENNSYLVANIA PAY RATE: $17.0 - $18.0 POST DATE:...
RCA's Passion "I joined RCA in 2017 as a Recovery Support Specialist (RSS) and it was one of the most rewarding journeys of my life -- being of service to those struggling with the same disease I...
IT Help Desk/ Desktop/ IT Support / Field Tech
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 7 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 7 days ago
Beacon Hill Technologies is looking for Help Desk, Desk Top, Field Tech, and IT Support professionals to work on Contract, Contract to Hire, and Direct Hire with our clients in the Pittsburgh...
Customer Care - Product Technical Support Specialist - Hybrid
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 7 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 7 days ago
Reference #: R10736CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives....
Demographic Data for Monroeville, PA
Moving to Monroeville, PA? Find some basic demographic data about Monroeville, PA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Monroeville, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Monroeville, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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