Help Desk Analyst Jobs in Harrisburg, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Requirements: 1 years of experience in IT Service Desk or Call Center support roles. Proficiency in Windows 7 and Office 365 troubleshooting in a networked setup. Experience with Active Directory...
Desktop Support Technician - York - Full-Time - Day
- York, PA (16 miles from Harrisburg, PA)
- 3 days ago
- York, PA (16 miles from Harrisburg, PA)
- 3 days ago
213068 Desktop Support Technician - York - Full-Time - Day Location: WellSpan Health, York, PA Schedule: Full Time General Summary Completes software/hardware installs, upgrades, ad-hoc project...
The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone....
Technology Support Specialist Help Desk & Training
- Harrisburg, PA
- 5 days ago
- Harrisburg, PA
- 5 days ago
Position: Technology Support Specialist - Help Desk & Training Department: Information Technology Reports to: IT Help Desk Manager Status: Non-Exempt Goodwill Keystone Area is committed to...
Or certification in Information Systems with emphasis on operating systems and networking and/or combination of education and experience. B....
The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone....
The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone....
Tier 1 Help Desk Analyst / Full-Time / Hybrid / Harrisburg, PA
- Harrisburg, PA
- 9 days ago
- Harrisburg, PA
- 9 days ago
PennDOT seeks candidates with customer service experience, people skills, who prefer a team environment and have basic IT experience for the Help Desk Analyst Tier 1 position(s)....
LTS Help Desk Support Technician
- York, PA (16 miles from Harrisburg, PA)
- 10 days ago
- York, PA (16 miles from Harrisburg, PA)
- 10 days ago
Essential Functions Help Desk support for all service requests to the LTS Help Desk, including troubleshooting technology and Library assistance requests....
LTS Help Desk Support Technician York College of Pennsylvania
- York, PA (16 miles from Harrisburg, PA)
- 11 days ago
- York, PA (16 miles from Harrisburg, PA)
- 11 days ago
Help Desk support for all service requests to the LTS Help Desk, including troubleshooting technology and Library assistance requests....
*s and s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations. Deploying PC s and...
. + Experience within an Enterprise Technical support environment includes operating system, network stability, application components, etc. in an event. + Support wire center clients with data and...
Remote Work- York, PA (16 miles from Harrisburg, PA)
- 16 days ago
- York, PA (16 miles from Harrisburg, PA)
- 16 days ago
Controls Support Engineer Job Description We are seeking a highly skilled Controls Support Engineer to provide technical support for automated material handling equipment in warehouses and...
Field Service Technical Support
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 16 days ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 16 days ago
Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation....
Demographic Data for Harrisburg, PA
Moving to Harrisburg, PA? Find some basic demographic data about Harrisburg, PA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Harrisburg, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Harrisburg, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »