Help Desk Analyst Jobs in Allentown, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Bethlehem, PA (5 miles from Allentown, PA)
- 4 days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 4 days ago
Install, configure, and upgrade operating systems and applications for end-user devices....
Technical Support Representative Gilbertsville, PA Office
- Gilbertsville, PA (21 miles from Allentown, PA)
- 9 days ago
- Gilbertsville, PA (21 miles from Allentown, PA)
- 9 days ago
Are you looking to bring your customer service skills to a fun, energetic, and collaborative environment, in the exciting global attractions industry? For 30+ years we’ve been providing innovative...
- Coopersburg, PA (8 miles from Allentown, PA)
- 10 days ago
- Coopersburg, PA (8 miles from Allentown, PA)
- 10 days ago
Job ID Number R4889 Employment Type Full time Worksite Flexibility Onsite Job Summary As the Desktop Support Specialist II, you will be responsible for providing level 2, audio visual (AV),...
- Wind Gap, PA (16 miles from Allentown, PA)
- 13 days ago
- Wind Gap, PA (16 miles from Allentown, PA)
- 13 days ago
Experience with training end users on basic and advanced use of software programs especially Microsoft 365 related applications and network operating systems is preferred....
- Quakertown, PA (12 miles from Allentown, PA)
- 13 days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 13 days ago
Envista Holdings Corporation Technical Support Analyst in Quakertown , United States Job Description: DEXIS is looking for individuals who work their best, help others, and commit to helping us...
PC Technician We need 4 PC techs onsite in Allentown, PA. 2 techs on 2nd shift (4pm-1am) and 2 techs on 3rd shift (12am-9am). Someone right out of college is fine. Durarion-3 months PPL is looking...
- Bethlehem, PA (5 miles from Allentown, PA)
- 17 days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 17 days ago
Location: Bethlehem, PA (Hybrid - On site 3 days, 2 days remote) Duration: 2 months Rate: 18/hr We are seeking an IT Help Desk Analyst to join our team and provide phone-based technical support to users...
- Harleysville, PA (23 miles from Allentown, PA)
- 20 days ago
- Harleysville, PA (23 miles from Allentown, PA)
- 20 days ago
systems, Microsoft 365 Applications Background in TCP/IP networking, computer hardware and peripherals Experience with Android and iOS based cell phones and tablets Understanding of basic cybersecurity...
Life Insurance Product Development Support Specialist
- Bethlehem, PA (5 miles from Allentown, PA)
- 22 days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 22 days ago
The Product Development Support Specialist will contribute the our mission by: Capturing, documenting, evaluating, and distributing business requirements to all associated IT systems. Tracking and...
Remote Work- Schnecksville, PA (9 miles from Allentown, PA)
- 27 days ago
- Schnecksville, PA (9 miles from Allentown, PA)
- 27 days ago
Allied Personnel Services is seeking candidates for a PC Tech opening! This long term temporary position offers a Monday-Thursday 10:30am-7pm and Friday 8:30am-5:00pm schedule. Pay is...
- Quakertown, PA (12 miles from Allentown, PA)
- 27 days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 27 days ago
OTHER SKILLS and ABILITIES: Knowledge of Windows operating systems including Windows 10/O365 Work experience with LAN/Wan environments Extensive experience in MS Office/O365/Google Workplace applications...
Tech Support Engineer I Job Details Olympus Corporation of the Americas
- Center Valley, PA (5 miles from Allentown, PA)
- 28 days ago
- Center Valley, PA (5 miles from Allentown, PA)
- 28 days ago
Working Location: PENNSYLVANIA, CENTER VALLEY Workplace Flexibility: Hybrid For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. Every day,...
Senior Clinical Revenue Applications & Support Analyst
- Allentown, PA
- 30+ days ago
- Allentown, PA
- 30+ days ago
Senior Clinical Revenue Applications & Support Analyst Full-Time Day Shift Department COH-Epic Conversion Shift Details Day Shift, Day Shift, Monday-Friday; 8:00a-4:30p Job ID wd-JR116266 Posted...
Technical Support Analyst, Application Support - PA Office
- Gilbertsville, PA (21 miles from Allentown, PA)
- 30+ days ago
- Gilbertsville, PA (21 miles from Allentown, PA)
- 30+ days ago
For 35+ years we’ve been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. We work with...
Diagnoses and resolves technical issues related to the Windows operating system, Office applications, and various hardware peripherals....
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Allentown, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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