Help Desk Analyst Jobs in Portland, OR
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Troubleshoot operating systems and network issues on desktop PCs and servers. Mentor and cross-train IT. Perform other related duties as assigned....
Cloud Support Engineer - Containers, Support Engineering
- Portland, OR
- 1 day ago
- Portland, OR
- 1 day ago
As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador...
Enterprise Monitoring & Support Specialist I - Remote NEW
- Oregon City, OR (15 miles from Portland, OR)
- 1 day ago
- Oregon City, OR (15 miles from Portland, OR)
- 1 day ago
Enterprise Monitoring & Support Specialist I - Remote CGI Yesterday Secret Unspecified Unspecified Oregon City, OR (ON-SITE/OFFICE) .video-wrapper svg U.S. - What we do matters By playing this...
- Beaverton, OR (5 miles from Portland, OR)
- 3 days ago
- Beaverton, OR (5 miles from Portland, OR)
- 3 days ago
This is an opportunity to work for one of the top local firms in the area, which is rated as one of the best places to work in the State of Oregon. They provide growth opportunities, excellent...
Cook Solutions Group is hiring for a NOC Technician/Technical Help Desk Technician with excellent customer service, communication, and time management skills, a professional attitude and...
- Cornelius, OR (17 miles from Portland, OR)
- 4 days ago
- Cornelius, OR (17 miles from Portland, OR)
- 4 days ago
Set up and oversee inventory of equipment for employee use, ensuring proper installation of cables, operating systems, software applications or any other appropriate hardware....
- Tigard, OR (6 miles from Portland, OR)
- 5 days ago
- Tigard, OR (6 miles from Portland, OR)
- 5 days ago
What you will be doing: As a Help Desk Technician (Information Systems Specialist 4) you will be a part of the Help Desk supporting the agency staff with their technological needs while providing top...
The role of the Helpdesk Technician requires an exceptional individual who possesses the ability to support both the human and technical sides of technology. The Helpdesk Technician will rely on...
Remote WorkIT Service Desk Analyst I - ITSER025333
- Wilsonville, OR (14 miles from Portland, OR)
- 5 days ago
- Wilsonville, OR (14 miles from Portland, OR)
- 5 days ago
. * Installs, configures, maintains, supports, and optimizes corporate Desktop and Laptop computers including hardware and application diagnosing and troubleshooting and reimaging of operating systems...
Configuration: Configure operating systems with user-specific profiles and data, migrating data from previous machines as necessary....
system, hardware, network, and printing issues....
- Hillsboro, OR (8 miles from Portland, OR)
- 7 days ago
- Hillsboro, OR (8 miles from Portland, OR)
- 7 days ago
systems Windows, Linux, Mac OS, iOS, Android etc....
- Hillsboro, OR (8 miles from Portland, OR)
- 12 days ago
- Hillsboro, OR (8 miles from Portland, OR)
- 12 days ago
Administrative Administrative Desktop Technician What are we looking for in our Desktop Technician? Russell Tobin + Associates is currently seeking a Desktop Technician. This is a 12+ months...
Experience supporting windows-based workstation operating systems required. Experience supporting end users in a Citrix environment preferred....
What We Need Corpay is seeking an experienced and dynamic Production Support Engineer. As our business continues to grow, the IT team is well positioned to manage this increasing demand and...
Demographic Data for Portland, OR
Moving to Portland, OR? Find some basic demographic data about Portland, OR below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Portland, OR
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Portland, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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