Help Desk Analyst Jobs in Pendleton, OR
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
WAGE RANGE: $16.00-$30.00 OPEN UNTIL FILLED: 1ST CLOSING DATE APRIL16, 2025 JOB SUMMARY Service Desk Technicians are the first point of contact for employees reporting incidents or requesting...
Accountability Collections & Assessment - IMESD Helpdesk Support Collections Specialist 1
- Pendleton, OR
- 8 days ago
- Pendleton, OR
- 8 days ago
Job Title: Accountability Collections & Assessment - IMESD Helpdesk Support Collections Specialist 1Category: Instructional Services Helpdesk Support - Collections Specialist 1Application Deadline...
Tier 1.0 Helpdesk Specialist Location US-OR-Pendleton ID 102887 Category Information Technology Position Type Full-Time Hourly Non Exempt Remote No Clearance Required Secret Overview About the...
Tier 1 Helpdesk Specialist Location US-OR-Pendleton ID 102888 Category Information Technology Position Type Full-Time Hourly Non Exempt Remote No Clearance Required Secret Overview About the...
Demographic Data for Pendleton, OR
Moving to Pendleton, OR? Find some basic demographic data about Pendleton, OR below.
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Salary for Help Desk Analyst Jobs in Pendleton, OR
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pendleton, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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