Help Desk Analyst Jobs in Gresham, OR
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Portland, OR (12 miles from Gresham, OR)
- 1 day ago
- Portland, OR (12 miles from Gresham, OR)
- 1 day ago
Ability to fix issues and support all Flavors of client operating systems including windows. Knowledge of support for Microsoft Office Suite - Office 365 online and Desktop application....
Advanced Technical Support Specialist
- Portland, OR (12 miles from Gresham, OR)
- 1 day ago
- Portland, OR (12 miles from Gresham, OR)
- 1 day ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
- Portland, OR (12 miles from Gresham, OR)
- 2 days ago
- Portland, OR (12 miles from Gresham, OR)
- 2 days ago
A local company in Portland, OR is hiring an Entry Level Field/IT Technician to join the team for a great opportunity! Must have a vehicle and a valid drivers license to drive to different...
IT Desktop Support Technician II (1453-356)
- Washougal, WA (15 miles from Gresham, OR)
- 3 days ago
- Washougal, WA (15 miles from Gresham, OR)
- 3 days ago
Systems, MS Office....
IS Desktop Specialist I (24937)
- Portland, OR (12 miles from Gresham, OR)
- 3 days ago
- Portland, OR (12 miles from Gresham, OR)
- 3 days ago
Diagnose and resolve basic to moderately advanced incidents associated with application software and desktop operating systems....
Remote Technical Support Engineer
- Portland, OR (12 miles from Gresham, OR)
- 3 days ago
- Portland, OR (12 miles from Gresham, OR)
- 3 days ago
About the company: Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living...
- Portland, OR (12 miles from Gresham, OR)
- 4 days ago
- Portland, OR (12 miles from Gresham, OR)
- 4 days ago
The largest Automotive retailer in the world is looking for ITS Support Specialists / Field Engineers to support their 330 dealerships across North America. The Support Engineers will start their...
- Beaverton, OR (17 miles from Gresham, OR)
- 4 days ago
- Beaverton, OR (17 miles from Gresham, OR)
- 4 days ago
A wireless sound technology company in Beaverton, OR is looking to bring on an IT Computer Technician to support a multitude of projects and initiatives. This company is responsible for the...
Desktop Support Analyst- McMinnville/Portland, OR
- Portland, OR (12 miles from Gresham, OR)
- 5 days ago
- Portland, OR (12 miles from Gresham, OR)
- 5 days ago
About GuideIT GuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Desktop...
Global Product Support Engineer 5
- Tualatin, OR (18 miles from Gresham, OR)
- 5 days ago
- Tualatin, OR (18 miles from Gresham, OR)
- 5 days ago
The Group Youll Be A Part Of In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our...
Lead Customer Support Engineer - Memory
- Hillsboro, OR (20 miles from Gresham, OR)
- 5 days ago
- Hillsboro, OR (20 miles from Gresham, OR)
- 5 days ago
Job Details: Job Description: The Lead Customer Support Engineer will be supporting internal and external customers of Intel Foundry, focusing on Memory Compilers, Custom Embedded Memories, and...
- Wilsonville, OR (21 miles from Gresham, OR)
- 8 days ago
- Wilsonville, OR (21 miles from Gresham, OR)
- 8 days ago
A client of ours in Wilsonville is looking to add a Computer Repair Technician to their team. This opportunity is perfect for self-starters and those who are looking to begin their career in...
- Portland, OR (12 miles from Gresham, OR)
- 10 days ago
- Portland, OR (12 miles from Gresham, OR)
- 10 days ago
Required: Working knowledge of current Mac and Windows operating systems....
Global Product Support Engineer 3
- Tualatin, OR (18 miles from Gresham, OR)
- 11 days ago
- Tualatin, OR (18 miles from Gresham, OR)
- 11 days ago
Job Listing ID: 4245948 Job Title: Global Product Support Engineer 3 Application Deadline: 07/02/2025Job Location: Tualatin Date Posted: 04/04/2025Hours Worked Per Week: 40 Shift: Day Shift...
- Hillsboro, OR (20 miles from Gresham, OR)
- 11 days ago
- Hillsboro, OR (20 miles from Gresham, OR)
- 11 days ago
Job Listing ID: 4246908 Job Title: IT Help Desk Support Application Deadline: 05/31/2025Job Location: Hillsboro Date Posted: 04/07/2025Hours Worked Per Week: 40 Shift: Day Shift Duration of Job: Full...
Demographic Data for Gresham, OR
Moving to Gresham, OR? Find some basic demographic data about Gresham, OR below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Gresham, OR
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Gresham, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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