Help Desk Analyst Jobs in Albany, OR
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Customer Support Analyst (Information System Specialist 5)
- Salem, OR (23 miles from Albany, OR)
- 1 day ago
- Salem, OR (23 miles from Albany, OR)
- 1 day ago
Initial Posting Date: 04/18/2025 Application Deadline: 04/28/2025 Agency: Department of Consumer & Business Services Salary Range: $5,638 - $8,525 Position Type: Employee Position Title: Customer...
- Salem, OR (23 miles from Albany, OR)
- 3 days ago
- Salem, OR (23 miles from Albany, OR)
- 3 days ago
Building operators and security teams across dynamically evolving verticals depend on our mobile- and cloud-enabled technologies for access control, intrusion detection, and locking solutions to help...
Service Desk Technician (Information Systems Specialist 3)
- Salem, OR (23 miles from Albany, OR)
- 4 days ago
- Salem, OR (23 miles from Albany, OR)
- 4 days ago
Initial Posting Date: 04/15/2025 Application Deadline: 04/29/2025 Agency: Oregon Health Authority Salary Range: $4,654 - $7,033 Position Type: Employee Position Title: Service Desk Technician...
Accounting Specialist - Help Desk - Technology & Information Services
- Albany, OR
- 16 days ago
- Albany, OR
- 16 days ago
1.0 FTE on a 260 day work calendarLocation: Albany, ORCompetitive salary and benefits package If you are interested in this position you can:Apply at We are most interested in finding the best...
Contingent Workforce Support Specialist
- Salem, OR (23 miles from Albany, OR)
- 19 days ago
- Salem, OR (23 miles from Albany, OR)
- 19 days ago
Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Contingent Workforce Support Specialist ready to take us to the next level! If...
Level II NDT Technician - X-Ray Reader Titanium Aerospace Production Day Shift, Swing Shift, Weekend Shift Prior Experience Required If you would love to be part of a company that is poised for...
Service Desk Technician - Bilingual Spanish/English (TIER 1)
- Salem, OR (23 miles from Albany, OR)
- 26 days ago
- Salem, OR (23 miles from Albany, OR)
- 26 days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
- Salem, OR (23 miles from Albany, OR)
- 26 days ago
- Salem, OR (23 miles from Albany, OR)
- 26 days ago
EDB Senior Support Engineer II in Salem , Oregon A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkCOE IT Support Technician 24-25 Academic Year
- Corvallis, OR (6 miles from Albany, OR)
- 30+ days ago
- Corvallis, OR (6 miles from Albany, OR)
- 30+ days ago
COE IT Support Technician 24-25 Academic Year Appointment Type: Student Employee Job Location: Corvallis Position Appointment Percent: 100 Appointment Basis: 12 Pay Method: Hourly Pay Period: 16th...
Law Enforcement Data Systems (LEDS) Helpdesk Specialist Public Service Representative 4
- Salem, OR (23 miles from Albany, OR)
- 45+ days ago
- Salem, OR (23 miles from Albany, OR)
- 45+ days ago
Initial Posting Date: 02/20/2025 Application Deadline: 05/21/2025 Agency: Oregon State Department of Police Salary Range: $4,203 - $5,838 Position Type: Employee Position Title: Law Enforcement...
Demographic Data for Albany, OR
Moving to Albany, OR? Find some basic demographic data about Albany, OR below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Albany, OR
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Albany, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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