Help Desk Analyst Jobs in Mississauga, ON
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Toronto, ON (14 miles from Mississauga, ON)
- 23 hours ago
- Toronto, ON (14 miles from Mississauga, ON)
- 23 hours ago
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer...
Sr. IT Support Analyst (Python/SAS)
- Toronto, ON (14 miles from Mississauga, ON)
- 1 day ago
- Toronto, ON (14 miles from Mississauga, ON)
- 1 day ago
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $76,800 - $115,200 CADThis role is eligible for a discretionary variable compensation award...
- Toronto, ON (14 miles from Mississauga, ON)
- 1 day ago
- Toronto, ON (14 miles from Mississauga, ON)
- 1 day ago
Job Summary Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge,...
- Toronto, ON (14 miles from Mississauga, ON)
- 2 days ago
- Toronto, ON (14 miles from Mississauga, ON)
- 2 days ago
Amazon Web Services AWS Support Amazon Web ServicesAWS ----------------------------------------------------------- Amazon Web Services is the market leader and technology forerunner in the Cloud...
- Toronto, ON (14 miles from Mississauga, ON)
- 2 days ago
- Toronto, ON (14 miles from Mississauga, ON)
- 2 days ago
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $76,800 - $115,200 CADThis role is temporarily eligible for a pay premium above the posted...
- Toronto, ON (14 miles from Mississauga, ON)
- 2 days ago
- Toronto, ON (14 miles from Mississauga, ON)
- 2 days ago
systems and middleware for all environments May be involved in the deployment of applications, either off the shelf or in-house developed, and in the procurement of supported assets May maintain base...
- Toronto, ON (14 miles from Mississauga, ON)
- 2 days ago
- Toronto, ON (14 miles from Mississauga, ON)
- 2 days ago
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $59,500 - $84,000 CAD TD is committed to providing fair and equitable compensation...
Technical Support Analyst- Bilingual/French(Sa-Tu 2p-12:30a CST)
- Toronto, ON (14 miles from Mississauga, ON)
- 2 days ago
- Toronto, ON (14 miles from Mississauga, ON)
- 2 days ago
Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic...
Remote WorkTechnical Support, Coordinator (12-month contract)
- Toronto, ON (14 miles from Mississauga, ON)
- 8 days ago
- Toronto, ON (14 miles from Mississauga, ON)
- 8 days ago
., operating systems, network devices, and application security. Proficiency with event management tools and network monitoring systems. Excellent problem-solving and analytical skills....
Support Engineer - Financial Planning & Analytics, Stores FinTech
- Toronto, ON (14 miles from Mississauga, ON)
- 12 days ago
- Toronto, ON (14 miles from Mississauga, ON)
- 12 days ago
How often have you had an opportunity to be an early member of a team that is tasked with solving complex customer problems through disruptive and innovative technology? Amazon Stores FinTech Team...
Intermediate Service Desk Technician - In-office, Toronto (Canada)
- Toronto, ON (14 miles from Mississauga, ON)
- 12 days ago
- Toronto, ON (14 miles from Mississauga, ON)
- 12 days ago
Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000...
Senior Operations Support Engineer
- Toronto, ON (14 miles from Mississauga, ON)
- 14 days ago
- Toronto, ON (14 miles from Mississauga, ON)
- 14 days ago
Responsibilities: Gather and analyze metrics from operating systems and applications to assist in performance tuning and fault finding....
Senior Cloud Support Engineer - SQL
- Toronto, ON (14 miles from Mississauga, ON)
- 18 days ago
- Toronto, ON (14 miles from Mississauga, ON)
- 18 days ago
Troubleshooting skills on a variety of operating systems (Windows, Mac, *Nix) Good understanding of the technical fundamentals of the internet....
Senior Cloud Support Engineer - Security
- Toronto, ON (14 miles from Mississauga, ON)
- 18 days ago
- Toronto, ON (14 miles from Mississauga, ON)
- 18 days ago
We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems...
- Toronto, ON (14 miles from Mississauga, ON)
- 20 days ago
- Toronto, ON (14 miles from Mississauga, ON)
- 20 days ago
Proficiency in Windows and macOS operating systems. Basic understanding of networking concepts and protocols. Experience with IT hardware, software, and remote support tools....
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Mississauga, ON
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Mississauga, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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