Help Desk Analyst Jobs in Ontario
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Rockwell Automation is a global technology leader focused on helping the worlds manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better...
Senior Support Engineer - Field Service Delivery Canada
- Toronto, ON
- 3 days ago
- Toronto, ON
- 3 days ago
United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Find...
You might not know our name, but you know where we are. Thats because Compass Group Canada is part of a global foodservice and support services company thats the 6th largest employer in the world,...
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $108,800 - $163,200 CAD TD is committed to providing fair and equitable compensation...
SW Design Transfer and IT-Support Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, theres no magic formula to how we do it. Our greatest...
The Application Support Analysts role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business...
RQ09138 Systems AdministratorOperations Support Specialist
- North York, ON
- 8 days ago
- North York, ON
- 8 days ago
Do you have a passion for system reliability and round-the-clock infrastructure support? Our client seeks a Systems Administrator/Operations Support Specialist to play a key role in supporting...
Join a team recognized for leadership, innovation and diversity The Service Contract Support Specialist will have ownership of a designated service contract base and will be responsible for...
Systems....
Technology & Facilities Support Specialist (Full-time; Hybrid)
- Strathroy, ON
- 10 days ago
- Strathroy, ON
- 10 days ago
About US: We are a dynamic and growing credit union with 11 locations across Southwestern Ontario, committed to providing exceptional financial services to our members. We believe we have the best...
At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to...
The ideal candidate will have skills with Windows and Unix operating systems and experience managing and supporting Microsoft SQL Server and Mongo database infrastructure....
Senior Technical Support Specialist - Prime, Ultrix (Job Req #2025-221)
- Ottawa, ON
- 11 days ago
- Ottawa, ON
- 11 days ago
Senior Technical Support Specialist - Prime, Ultrix (Job Req #2025-221) Ottawa Campus, Ottawa, Ontario, Canada Req #2145 Friday, April 4, 2025 Why Work at Ross Video? We have a great group of...
As a Product Support Specialist, you serve as a link between user feedback and actionable solutions. This role will work cross-functionally to help our front-line Image Services (Service Desk)...
On-site point of contact to assist Help Desk support personnel Company Info About Legrand Legrand is the global specialist in electrical and digital building infrastructures....
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Ontario
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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