Help Desk Analyst Jobs in Ontario
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $76,800 - $115,200 CADThis role is eligible for a discretionary variable compensation award...
Job Summary Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge,...
- Toronto, ON
- 1 day ago
- Toronto, ON
- 1 day ago
Amazon Web Services AWS Support Amazon Web ServicesAWS ----------------------------------------------------------- Amazon Web Services is the market leader and technology forerunner in the Cloud...
Senior Tactical Support Engineer Goldbelt Inc Today Secret Unspecified Unspecified pope field, NC (ON-SITE/OFFICE) Overview Please note that this position is contingent upon the successful award...
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $76,800 - $115,200 CADThis role is temporarily eligible for a pay premium above the posted...
systems and middleware for all environments May be involved in the deployment of applications, either off the shelf or in-house developed, and in the procurement of supported assets May maintain base...
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $59,500 - $84,000 CAD TD is committed to providing fair and equitable compensation...
Technical Support Analyst- Bilingual/French(Sa-Tu 2p-12:30a CST)
- Toronto, ON
- 2 days ago
- Toronto, ON
- 2 days ago
Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic...
Remote WorkField Support Technician, Diagnostics - East Toronto , ON - Temporary
- Scarborough, ON
- 2 days ago
- Scarborough, ON
- 2 days ago
We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field...
Responsibilities for this Position Location: 1941 Robertson Rd, Nepean, ON K2H 5B7, Canada Employment Type: Fulltime-Regular Company Description At General Dynamics Mission SystemsCanada, our...
., operating systems, network devices, and application security. Proficiency with event management tools and network monitoring systems. Excellent problem-solving and analytical skills....
System Environment, Microsoft Outlook, and Office 365 (Teams, SharePoint, and OneDrive) #TB_EN...
Support Engineer - Financial Planning & Analytics, Stores FinTech
- Toronto, ON
- 11 days ago
- Toronto, ON
- 11 days ago
How often have you had an opportunity to be an early member of a team that is tasked with solving complex customer problems through disruptive and innovative technology? Amazon Stores FinTech Team...
Intermediate Service Desk Technician - In-office, Toronto (Canada)
- Toronto, ON
- 11 days ago
- Toronto, ON
- 11 days ago
Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000...
Requisition ID: 218499 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Reporting to the Manager, Application Support the Application Support...
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Ontario
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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