Help Desk Analyst Jobs in Markham, ON
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Senior Support Engineer - Field Service Delivery Canada
- Toronto, ON (14 miles from Markham, ON)
- 3 days ago
- Toronto, ON (14 miles from Markham, ON)
- 3 days ago
United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Find...
- Toronto, ON (14 miles from Markham, ON)
- 5 days ago
- Toronto, ON (14 miles from Markham, ON)
- 5 days ago
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $108,800 - $163,200 CAD TD is committed to providing fair and equitable compensation...
Senior Application Support Analyst
- Vaughan, ON (9 miles from Markham, ON)
- 8 days ago
- Vaughan, ON (9 miles from Markham, ON)
- 8 days ago
The Application Support Analysts role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business...
RQ09138 Systems AdministratorOperations Support Specialist
- North York, ON (10 miles from Markham, ON)
- 9 days ago
- North York, ON (10 miles from Markham, ON)
- 9 days ago
Do you have a passion for system reliability and round-the-clock infrastructure support? Our client seeks a Systems Administrator/Operations Support Specialist to play a key role in supporting...
Join a team recognized for leadership, innovation and diversity The Service Contract Support Specialist will have ownership of a designated service contract base and will be responsible for...
Senior Systems Support Analyst
- Scarborough, ON (7 miles from Markham, ON)
- 10 days ago
- Scarborough, ON (7 miles from Markham, ON)
- 10 days ago
Systems....
Senior Technical Support Analyst
- Toronto, ON (14 miles from Markham, ON)
- 11 days ago
- Toronto, ON (14 miles from Markham, ON)
- 11 days ago
At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to...
- Toronto, ON (14 miles from Markham, ON)
- 11 days ago
- Toronto, ON (14 miles from Markham, ON)
- 11 days ago
The ideal candidate will have skills with Windows and Unix operating systems and experience managing and supporting Microsoft SQL Server and Mongo database infrastructure....
IAM Systems Support Analyst (Global Security)
- Toronto, ON (14 miles from Markham, ON)
- 15 days ago
- Toronto, ON (14 miles from Markham, ON)
- 15 days ago
Job Summary Job Description What is the opportunity? As the Senior Cyber Security Analyst- Authentication Services, you will be responsible for deploying and supporting Authentication Services...
RQ09028 Systems AdministratorOperations Support Specialist
- North York, ON (10 miles from Markham, ON)
- 17 days ago
- North York, ON (10 miles from Markham, ON)
- 17 days ago
This role involves maintaining 24/7/365 operational support for mainframe batch processing and scheduling services, ensuring that critical, time-sensitive applications and systems meet defined...
Associate - End User Technical Support
- Toronto, ON (14 miles from Markham, ON)
- 17 days ago
- Toronto, ON (14 miles from Markham, ON)
- 17 days ago
You have at least 5+ years of hands-on technical working experience in resolving technical issues related to Windows 7/8/10 Operating Systems for PCs & Macintosh iOS/macOS....
Public Cloud Database Support Engineer II
- Toronto, ON (14 miles from Markham, ON)
- 24 days ago
- Toronto, ON (14 miles from Markham, ON)
- 24 days ago
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $125,500 - $142,500 CADThis role is temporarily eligible for a pay premium above the posted...
Senior Application Support Analyst
- Toronto, ON (14 miles from Markham, ON)
- 30+ days ago
- Toronto, ON (14 miles from Markham, ON)
- 30+ days ago
Job Summary Job Description What is the opportunity? Are you interested in the opportunity to work as a Senior Application Support Analyst? By applying to this job posting, you will be joining the...
Desktop Support Technician (Contract)
- Toronto, ON (14 miles from Markham, ON)
- 29 days ago
- Toronto, ON (14 miles from Markham, ON)
- 29 days ago
Closing Date: Monday, April 21, 2025 Teck is a leading Canadian resource company focused on responsibly providing the metals essential for global development and the energy transition while caring...
RQ08815 Systems AdministratorOperations Support Specialist
- North York, ON (10 miles from Markham, ON)
- 30+ days ago
- North York, ON (10 miles from Markham, ON)
- 30+ days ago
We are seeking a Senior Systems Administrator/Operations Support Specialist with hands-on experience in application support, production deployment, change requests, and release management. The...
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Markham, ON
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Markham, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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