Help Desk Analyst Jobs in Mentor, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Network Support Engineer (L1, Site Lead)
- Cleveland, OH (22 miles from Mentor, OH)
- 14 hours ago
- Cleveland, OH (22 miles from Mentor, OH)
- 14 hours ago
Network Support Engineer (L1, Site Lead) Cleveland OH - USA 16 days ago Job Description: Maintains the computing environment by identifying network requirements, installing upgrades, and...
Epic Certified Willow Inpatient Support Specialist
- Cleveland, OH (22 miles from Mentor, OH)
- 17 hours ago
- Cleveland, OH (22 miles from Mentor, OH)
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Cleveland, OH (22 miles from Mentor, OH)
- 1 day ago
- Cleveland, OH (22 miles from Mentor, OH)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
EY wavespace AV/Technology Support Specialist
- Cleveland, OH (22 miles from Mentor, OH)
- 1 day ago
- Cleveland, OH (22 miles from Mentor, OH)
- 1 day ago
System Support Windows 10 & 11, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level Knowledge in utilizing NAS capabilities and secure storage Understand and interpret specialized...
EY wavespace AV/Technology Support Specialist
- Cleveland, OH (20 miles from Mentor, OH)
- 2 days ago
- Cleveland, OH (20 miles from Mentor, OH)
- 2 days ago
System Support Windows 10 & 11, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level Knowledge in utilizing NAS capabilities and secure storage Understand and interpret specialized...
- Cleveland, OH (22 miles from Mentor, OH)
- 3 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 3 days ago
PC Technician Cleveland, Ohio | Full Time Temporary/Contract | NA March 06, 2025 | Job ID: T-PC-MN_... Job Summary Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a...
An IT Support Technician(Internal job title : GTS Specialist) is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility...
- Highland Heights, OH (11 miles from Mentor, OH)
- 6 days ago
- Highland Heights, OH (11 miles from Mentor, OH)
- 6 days ago
Help Desk Support Analyst Level I The Help Desk Support Analyst Level I supports the business with all issues that arise with business systems in our production environment....
Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and...
Copy of Distribution Customer Support Specialist
- Cleveland, OH (22 miles from Mentor, OH)
- 6 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 6 days ago
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our...
Desktop Engineer,Cleveland OH- HYBRID
- Cleveland, OH (22 miles from Mentor, OH)
- 9 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 9 days ago
Technical Skills : Proficiency in Windows Desktop 10 & 11 is a must, some macOS operating systems, as well as mobile device support (iOS and Android)....
- Cleveland, OH (22 miles from Mentor, OH)
- 9 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 9 days ago
ManpowerGroup Support Engineer in Cleveland , Ohio Position: Support Engineer - Database Security Governance Location: Remote Duration :12+ months Pay Rate: $60/hr on W2 We are looking for a...
Overview Job Summary: The primary responsibility as IT Support Technician is interfacing with end-users by providing help desk support....
- Cleveland, OH (23 miles from Mentor, OH)
- 12 days ago
- Cleveland, OH (23 miles from Mentor, OH)
- 12 days ago
systems for network based personal computers; logs problems and status and enters into tracking system Visits and supports offsite locations, such as CFS, Juvenile Center, Court Rooms, etc.; troubleshoots...
Google Cloud Platform Security Database Support Engineer
- Cleveland, OH (22 miles from Mentor, OH)
- 12 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 12 days ago
Our Client is a headquartered in Cleveland, OH and is one of the largest banks in the. The Banks customer base spans retail, small business, corporate, commercial and investment clients. The...
Remote WorkDemographic Data for Mentor, OH
Moving to Mentor, OH? Find some basic demographic data about Mentor, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Mentor, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Mentor, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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