Help Desk Analyst Jobs in Ohio
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
F-35 Junior Help Desk Specialist Secret clearance
- Wright Patterson AFB, OH
- 2 days ago
- Wright Patterson AFB, OH
- 2 days ago
A working knowledge of the M365 office suite, MS Teams, and the windows operating system....
F-35 Help Desk Specialist Secret clearance
- Wright Patterson AFB, OH
- 3 days ago
- Wright Patterson AFB, OH
- 3 days ago
A working knowledge of the M365 office suite, MS Teams, and the windows operating system....
MICRO CENTER is the nations leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
Youll be: Loading operating systems and proprietary data systems Integrating and configuring PC hardware, operating system software, and peripherals Assembling PC electronic components, installing circuit...
systems on desktops and laptops Collaborate with other IT team members to escalate and resolve complex technical issues in a timely manner Document all support activities, including resolutions, in...
Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers and computer hardware....
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a...
Network Support Engineer (L1, Site Lead) Cleveland OH - USA 16 days ago Job Description: Maintains the computing environment by identifying network requirements, installing upgrades, and...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
IT Support Coordinator If you desire a job that offers meaningful work, consider joining our team that serves Ohio's public safety officers! The mission of Ohio Police and Fire Pension Fund (OP&F)...
Carespring is searching for a Technical Support Specialist to provide a wide range of hardware / software support to Carespring employees in multiple locations in the northern Cincinnati and...
Location: 4900 Tiedeman Road - Brooklyn, Ohio 44144-2302 As a Desktop Engineer at KeyBank, your mission is to deliver exceptional support to all employees. Youll play a vital role in resolving...
Required Experience: At least five (5) years of experience in the following: Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management...
Remote Work- Columbus, OH
- 1 day ago
- Columbus, OH
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Technology Support Specialist We are seeking an individual to advance our organization working in our Independence and Elyria offices. Interested individuals must possess the following...
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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