Help Desk Analyst Jobs in Ohio
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Growth Support Specialist - Growth Accelerator Team
- Cincinnati, OH
- 10 hours ago
- Cincinnati, OH
- 10 hours ago
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their...
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the...
Location : Cleveland, Ohio (In-Office) Salary : $70,000 - $80,000 (DOE) Growth Opportunity | Professional Development | Great Benefits Who We Are We're a trusted Managed IT Service Provider based...
About us Sandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing. Our digital manufacturing solutions automate and connect the...
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact .... If you have questions while submitting an application, please review these frequently...
Piper Federal is looking for a Cybersecurity Support Engineer to join a DoD IT consulting company. This position is based in the Wright Patterson Air Force Base and fully onsite. Essential Duties...
systems and applications, is required; Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred; Prior experience in a direct customer service...
Strong knowledge of Windows and Linux operating systems, endpoint security, and IT service management best practices....
Configures and deploys computer hardware, mobile devices, and software for employees by performing and ensuring the proper installation of cables, peripheral devices, operating systems, and appropriate...
systems, and McAfee)....
Compensation Type: Hourly Compensation: $21.69 Job Summary The Information Technology (IT) Technician I position is responsible for providing technical support to the users while working under...
Technician, IT Support Services Columbus State Community College
- Columbus, OH
- 1 day ago
- Columbus, OH
- 1 day ago
ESSENTIAL JOB FUNCTIONS Customer Service Collaborate with fellow frontline technicians on work orders generated by the institutional ticketing system to address challenges faced by college...
systems and applications, is required; Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred; Prior experience in a direct customer service...
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact .... If you have questions while submitting an application, please review these frequently...
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »